My father-in-law Mr. R.P.Sharma, purchased Videocon TV the details of which are as under:
Model No.CTV 22 NP, 21", S.No.961206010112210706, Invoice No. 1111603691 dated 16-1-2007 from Videocon Industries Ltd. Sector 8, Raj Nagar, Ghaziabad. Unfortunately, on 23-5-2007, it got sparks and was completely burnt. I lodged complaint with service Franchise Sector 8, Raj Nagar, Ghaziabad vide complaint No.VE 00147 dated 23-5-2007.

On May 24, 2007, the complaint was attended to by the service Executive. He told us that the defect is major and he is unable to repair it or replace it. He promised that he will depute senior executive to repair the TV. Despite my several reminders on nobody turned up. We lodged complaint again on 27th May, 2007 vide complaint No.VE 01136 and talked to Mr. Rajesh on phone No.9212767236. He promised to attend to our complaint. After several telephonic approaches, another person was deputed on or about 1st June, 2007. After inspecting the TV, he expressed that the matter will be referred to Head Office and directed us to contact Mr. Mukesh Upadhyaya on Phone No.9312282248. After detailed persuasion with Mr. Mukesh Upadhyaya, he deputed a person. He got the paper work completed from us and told us that the matter is being referred to Head Office. When Mr. Upadhyaya was reminded times ang again, he gave us another contact person named Mr. Kuber, Phone No.9213933131. Mr. Kuber redirected to Mr. Praveen. Another senior executive was deputed. He also expressed that he would refer the matter to Head Office. Unfortunately, nothing has been done despite hectic persuasion.

We fail to find any solution to our problem. We request you to replace the TV latest by 31 July, 2007 failing which I will be constrained to take suitable remedial action through laws of the land. I am confident that the renowned company would understand the plight of an aggrieved customer in the right spirits.

Ranvir Sharma
N-65, Teacher's Colony,
Sec-12, Pratap Vihar
Ghaziabad (U.P.) 201009
# 9873069633
0120-2842261