I have purchased videocon washing machine 5months ago. They have given 2years warranty. Now its not working. 12 days ago, I have registered a complaint to the customer care. And they told that they will send a technician within 24 hours. But its almost 12 days, no one has come to repair it. And if I call the customer care, everyday they just ask the mobile number and complaint number and say the same old story and some times they wont even lift the phone. This is worst customer care I have ever seen.

I am thinking to take a legal action against them.