Re: Videocon Bazooka

Let me have pleasure to introduce me Sameer Patel as one of your loyal customer. I myself and my family are the regular user of your respected company's various electronic products.

There was a scheme introduced by M/s Videocon International LTD. (Now known as Videcon industries Ltd), that the purchaser of the T.V. under the scheme of bond, will get his money back on the completion of bond period, i.e after Seven years.

We have purchased Videocon TV (Bazooka) Model no. is 5412 RA, Sr.No. 1811951 on 28.11.1998 Vide Bond Application no. 63262 from M/s Tilak Radio Ghar, (Sub- dealer), 9 Krishna Nagar, Chandavarkar Marg, Opp: Saraswat Bank, Borivali(west), Mumbai -400092.

This Sub-dealer is registered with your authorized dealer: Gala & Sons (Malad).

Till the day 8 years has passed, but we have not received the bond certificate as well as the refund of BOND MONEY and since 7 years had elapsed, the bond has to be matured but we have not yet received the money.

We have continuously following the matter with M/s Tilak Radio(shop), in reply the owner has always provided an assurance to us that even though Bond certificate has not received, (Which is timely informed and followed up from our side) we will get back the money.

Also I have visited Videocon office in Andheri (chakala) couple of times, but they did not gave me positive reply. Even today the owner of Tilak radio is providing us the assurance about the refund of money.

But I want the immediate reply and action on your side to assist me in the refund of Bond money. Whether it was a fraud scheme on your side or the sub-dealer is misguiding the consumers?

As a consumer I definitely have a right of Refund and an immediate reply on your side under Consumer protection Act as well as Right of Information Provided to me By our Respected Constitution.

Further an early action is required for saving one more disappointed loyal consumer of your's respected co.

Hoping for Early as well as positive reply,
Sameer Patel.