I had purchased one color television in 1998, under the MONEY BACK SCHEME launched by VIDEOCON INTERNATIONAL LIMITED. As per the Scheme, I was to receive Rs.12, 990 after expiry of 6 years from the date of the Security Deposit Receipt dated 27/06/1998, i.e. on 27/6/2004.

In this connection, I had sent
a) The original Security Deposit Receipt duly signed, and
b) Copy of my passport as proof of (i) my identity and (ii) signature verification
to M/s Videocon International Ltd., Mumbai vide my letter dated June 7, 2004 under registered post on June 8, 2004.

As further advised by Videocon International, I sent the following documents :
i) Copy of CTV purchase invoice & Customer- Counterfoil of Money Back Scheme
ii) Copy of the Warranty Card
iii) Copy of the PAN Card

However, despite sending all the relevant documents, the Company is yet to refund the amount due to me. More than 8 months have elapsed and the company does not even respond to the reminders sent by me. My letter to the Chairman of the Company has also not elicited any response.

I have come across similar cases wherein the amount under the said Scheme has not been paid to the customers.