Ok, I am writing this because I am really upset with the service & quality of videocon. I am regretting every second to have bought a videocon LCD TV. Few days back I woke up and switched my LCD on. Just after about 5 minutes it started burning from behind and immidiately the flames started to come out from the TV. It took me more than couple of minutes to stop the fire from further spreading.

Now, the Videocon engineer which I am in touch with says that my LCD cannot be replaced and the Company can just replace the burnt part. After couple of days when I called him up again he said that Company cannot replace the part for free and I will have to bear the charge for it. When I said that the product is still under the warranty period he replied back so rudely saying "so go and do whatever you want to"...his exact words "tune jo karna hai karle" just crossing all limits of professionalism. His name is Satyanarayan and his telephone # is 93113-32563.

I seriously want help from others in this case. This is a 32 inches LCD TV from Videocon and it is still under warranty period. I am also attaching the burnt TV picture for everyones perusal. I have tried to contact Croma (Rohini, Delhi) from where I'd made this purchase but they say that cant help me.

Please help me advice what should I do against such dubious people associated with Videocon and Croma.

My name is Rohan and my email id is [email protected]. Many thanks!