I would like to inform you that we have purchased a Videcon Washing Machine- Multie /Maxie 6800 (model) on 21.05.2008 & its creating problem of water leakage after 6 months of purchase & has been repaired 4 times till date.

Every time the mechanic comes & said dat the problem has been resolved & it will not create any further problem & we find that after every 2-3 months its the same problem thought we dosent live at that flat regular & use the Washing Machine once or twice in a month.

Mechanic dont even bother to entertain the customer in a proper way which is sumthing very annoying for such an Esteemd Orgainsation & last time he refused to give us the Service bill also.

Later i recieve a mail from Mr. Sabir Malik(Customer Care Dept.) Please get your complaint registered on our customer care nos. 1800-419-4040 (All Networks) Or 39404040 (Prefix with local STD Code).

I could have done this as i had the phone nos but again it will create the same probl;em after a month or so & hence need a permanent solution.

Most of the people were advising not to go for Videocon product as their product quality is not good; service response is poor. I find it’s true when looking at websites complaints. Still I made mistake and bought Videocon 179L refrigerator in Jun 2009 at Vinay Associates, Ameerpet, Hyderabad Ph 040-23743345. He convinced, there is no problem at all with service centers, after purchasing product immediately Videocon engineer will come and give a demonstration. Which is not happened till date?
I am not worried on this part but sad story starts when fridge door was damaged in mid of Oct 2009. I gave complaint at above shop and after couple of days I got message that it is registered with Home Express HYDAK090108 contact Tel: 040-44664466. Engineer arrived saw fridge condition. He said it will be repaired in 2 days. When he found fridge is under warranty he responded that he will check with company and call back to let me know the replacement status. Which is not happened till date?
I waited for few days and started following up to get answer “Sir don’t worry. Yes, it will be solved in 2 days. Thank you for calling us”. Now more than one month my new brand fridge is in 2 pieces [2 in 1 – looks like fridge but using as cupboard without door]. I started begging to their managers, Jay Prakash 9000990962 Laxmi 8008404477, from past 15 days to solve issue. They are fooling me on every call “Sir, we will give you replacement or some other solution immediately”.
I experienced when your product is under warranty then no service response as their margin is not their. Where as if not under warranty then you have all solution running at your door as you need to pay on the spot.
I pray to God give more business to Videocon but Videocon you please don’t cheat customer. We buy product not only for luxury but as a daily need from our savings out of which you are making enough profit.
Unfortunately this new model door can not be repaired by outside mechanic. I realized I made mistake that I did not hear people about Videocon [Home Express] customer service. Request to other buyers think and buy Videocon product.

Sir/Madam, I have purchase Vediocon 21" Slim Trim-40 Colour Television on 10-02-2008, from SNEHANJALI Electronics & Appliances Pvt. Ltd., Sheetal Snehanjali, Nr. Rassaaz Multiplex, Near, H.P. Gas, Opp. Sheetal Nagar Bus Stop, Mira Road(E), Dist:- Thane Maharashtra, India. Since I purchase this TV, it is not working properly. First time it is not working on 09-04-2008 and repair by videocon service centre on 16-04-2008, at that time they replace main board of T.V. then again not working on 21-04-2008 and repair on 03-05-2008, again it is not working on 04-05-2008 and repair on 05-05-2008, again it is not working on 12-05-2008 and repair on 13-05-2008, again it is not working on 14-05-2008 and repair on 16-05-2008, again it is not working on 09-04-2009 and repair on 13-04-2009.Now on 08-09-2009 it is not working again.I have compliant serveral times to Snehanjali shop & Videocon service Centre. But again & again i am facing same problem. I am irritate by videocon service centre for services given by them.I have very disappointed about Videocon service centre. So pls give solution on that matter.

We are waiting for your reply.

I have purchased Videocon Washing Machine 2 year 2 month back in 2 year warranty, in this periode this was been defective 5 times now from last three month this is dead no boady listining.

I am purchege refrigerator aproximataly on date 20/03/2009 . This REF is problem come every three week .
This REF is repair by Videocon warranty service in three time. But company service is not very well by service center .
REF’s compretion is down not work properly. Every day water come out in this REF In My HOME.
In this time REF is close of it’s work . I complain in service man but not answer me properly.

I regret this matter company’s service is not properly.

I hope that your answer is treuthly in some time & Repair My REF fastly.
PLZ contect me . My Mobile number is 9913650463


REF serial NO :-761208260131301883
From,
Suryanagar,
Halvad,
Surendranagar.
Pin: - 363330.
Gujarat.
Mobile no: - 9913650463