With great anguish I have to bring to your notice that it seems your service department is just not giving service and in fact they are trying to squeeze out money from your permanent customers without giving any service.

The following is my case;
I gave a complaint on your call centre no. 1800 419 4040 on 11-2-09, complaint No.DEL 1102090766.
Again on 12-2-09 rang up the above call centre no. and asked for delhi number which they gave as 9312243709. On calling this number the Lady Ms. Sandhya said she will send the mechanic sometime that day.
This service centre is being run by one Mr. Subhash Upadhyaya.
After one more reminder two persons came they were Mr Abid (mobile no. 9910149883) and Mr Sachin. They looked at the m-c asked the problem again and said that two parts had to be replaced and the fridge will work perfectly. Mr. Sachin wanted all the money of more than Rs. 2270-- in advance, which I said was not fair and they should replace the parts and then take the payment. So they took Rs.220-- as service charge without doing anything. They said they will fix it first thing the next day.
On 13-2-09 no response was there and On asking Mr. Abid on his mobile he said there was no spare part. So again I rang up 9312243709 and Ms Sandhya said she will arrange to send the sevice mechanic on the 14-2-09. Mr. Sachin and another person came in the evening and replaced some part saying that we should wait for a couple of hours and then the fridge will start cooling properly. They took the old parts with them. They also took the full payment without giving a proper receipt, only a kachha reciept was signed and given. On contacting the owner Mr. Subhash Upadhyaya he said that the official receipt will be sent within two days.
On 15-2-09 early morning we find that the Fridge has stopped working completely. There is a high probability that these people are replacing old parts.
I must at this point strongly state that if there is any damage to any other part in the fridge because of this repair it will be solely your company’s responsibility and all costs as a consequence of this anomaly will be to your account.
Looking at the above I must emphatically state that your service people are taking their work very casually without any thought or consideration to the inconvenience caused to your customers.
Kindly arrange to get the fridge rectified at the earliest.

It has been more than 10 days i filed a complaint against my videocon colored TV and it has been not looked into. I am fed up of calling now and again at your service center's (Gurgaon )where i always hear that it will be looked into but it is still unattended.

No set attend in time service is so late. Beware people!

DEAR SIR,

I PURCHASED A VIDEOCON REF.FROM VIJAY SALES.AT THE TIME OF DELIVERY INDOOR LIGHT SWITCH WAS OUT OF ORDER.VIDEOCON TECH.CAME TWO TIMES AND HE ACCEPETED THE SAME .BUT NOW THEY ARE NOT REPLACING IT

Videocon TV 29inches was purchased in Jan, 2007. There are problems with Remote, Color of the TV, etc since few months. Couldn't find the Service number anywhere for few months (all the numbers mentioned on the card doesn't exist or not in existence anymore). Finally, could track the Noida number, wherein since 10 days, each the response comes that the Engineer has just left for my house. Finally when shouted, response was that, the Engineer visited and nobody with my name exists in my locality was the reply he got, etc... wherein actually I was sitting in my balcony waiting for the Engineer since 5 days in the time he has mentioned, but none visited. It is just lie and not attending the call and nothing more.

Beware!