I purchased a 350 Litre refrigerator from Capital Electronics, Ultadanga Kolkata. The refrigerator has turned out to be a faulty one as it doesn't have any cooling.

The Videocon officials, when contacted, insisted that I should get it repaired - which to me is utterly shocking. It is the obligation of the Company to immediately replace the product if it has got a manufacturing defect causing malfunctioning without even its having been put to use.

When requested for a replacement, I was told that it would take not less than 10-15 days to provide a replacement. To my dismay, I have already disposed off my old refrigerator.