To,

Videocon service centre (ac division) nagpur

I have purchase split ac of videocon from utkarsh electronics, nagpur on 30/03/2005.

Details as below
Make – videocon
Model – 1800 spciz (1.5 tons)
Sr no - a/c 05420003955
- a/c 05367001102
Bill no – 1094 dated 30/03/2005 (xerox copy enclosed)

1) on 30/03/2005, from utkarsh electronics installed the ac in my house. Next day on 31/03/2005, when we switch ‘on’ the ac, but cooling effect is not there. We contact utkarsh electronics, the person from utkarsh electronics attend the problem. The problem is that, gas was leak from the union fitting of outdoor unit.

2) second summer season start, we again switch ‘on’ the ac in the month of may (because in the month of april we are out – off station). It was obresved that cooling effect is not there. Again we contact utkarsh electronics then they complaint to videocon service centre.

The person from verma engineers (videocon authorised service franchise) came to my house and found that the problem is in outdoor unit. Then they take – out the outdoor unit and taken to the shop for repair.

After one week they bring the outdoor unit and installed, then they check all the copper tube union fitting with soap solution and pressured the system through 150 psi. No leakage was observed, we start the ac and found normal


3) third summer season start, we again switch on the ac in the month of may (because in the month of april we are out – off station). It was obresved that cooling effect is not there. Again we contact utkarsh electronics then they complaint to videocon service centre.

Complaint no – 07e1430 dated 15/05/2007.
The person from verma engineers came to house and told that we have to check both indoor and outdoor unit and take out the both unit to the shop.

After three –four days, i contact mr verma then he told that indoor unit coil was leaking, it has to be replace .but the coil is not available with us, it has to be brought from factory (aurangabad)

After receiving the coil from aurangabad. The indoor and outdoor unit was installed and till date no problem (10/06/2007)

The amount rs 6773 / - was paid to verma engineers bill no – ve060070 dated 31/05/2007 job no – 6726 (xerox copy enclosed)

In the mean time i also contact you and told about my ac problem through telephone.

In videocon product, i believe the product. In my house i am having washing machine, freeze and tv.i believes on videocon product. All three items having no problem.

Only in ac videocon, i am having problem every year since from the date of purchase.

So i request you that, why the problem is coming every time.

So i want replacement of my ac.

So please do corrective action

Please reply the letter through letter or email - [email protected]

Place – nagpur
Date - 13/06/2007

Yours faithfully
(sushil barapatre)