My experience with this company was simply dreadful. My playstation 3 broke and rather than send it to Sony and wait weeks I decided to try these guys out. They live near me so I was lucky enough to be able to drive my console to them rather than pay shipping fees. I consider myself rather tech savvy so knowing my HDD was NOT bad, I decided not to bring it with the console, since a repair facility would have other HDDs they could use.

I arrive there and to make a long story short, they were very combative and argumentative about me not having my hard drive. I argued with them for over 5 minutes that my hard drive was not the issue, it was the console itself, and I just need the thing to boot up again. Hard drive error message I can address myself. They would not accept this. Instead, continually talking to me the way they would with someone they perceived to be less technologically inclined.

I received such comments as "What's stopping you from going home and bringing your hard drive back here?" To which I smugly replied, "I dunno? Traffic? Laziness?" Due to their very abrasive nature, I finally conceded and agreed to fetch my HDD but of course not without jabbing them with one other smart aleck comment. "What else do you guys need from me that you don't have? A power cord? An HDMI cable? I got it all."

I get an e-mail within two hours that my console has water damage and unrepairable. Great. Thanks guys, for making me play fetch for absolutely no reason.

I return the next day and I ask to see this alleged "water damage" to which he abrasively replies "No" and the guy makes me fill out an online order form. I argue that it's pointless when they can't even repair my console. Nevertheless he makes me do it anyway. He said it's so they know to close my console back up, because sometimes people sell them their damaged systems and they harvest the parts. I complete his silly form and he says he'll talk to the tech and see if he'd "let" me see the water damage. To my amazement, my console was already put back together! I guess they made the decision for me that they don't want to buy it off me, nor let me see the water damage. I refused to shake the guy's hand and left the store, never to return.

To sum up: There is no reason for them to have a physical store, they are not friendly or customer service oriented. They need to stick with being an online business only, where they have little or no interaction with real people. Their repair skills I cannot rate because they did nothing. Quick turnaround with the console diagnosis and got it back to me within 24 hours as promised.

Such little people skills and general shadiness that if I didn't know exactly where the water damage came from, I would have suspected they themselves spilled something on it.

I have had issues with my 360 elite for the longest time. I was given the option to try out videogame911.com to fix my 360 which kept of freezing and giving me the 3rrod. They charge $156 to repair it of course you have to pay to ship it. We overnight it for $86 and they get it and send it back saying it was repaired. I get the thing back boot it up and everything seems fine. I put in Halo 3:ODST since I got it back on the day of it's release and I start to see whites lines flicker across the screen, okay so I continue to play and see green and red light flicker on the screen. I am now getting worried, so I pop in Ghostbuster's the game and see the same thing. They apparently fixed one problem but added another. I am very annoyed as this is a problem that is easily noticed, how in the heck could they not notice this problem before they sent it back. So We contact them to initiate another repair to fix this problem, we send an email thoroughly explaining the issue we are having. It seems to only occur when we play a disc based game. A demo or xbla title and it's fine. Again we overnight it and it's $86 they ship ground so it takes 5 business days to get it back. Today I get it back and boot up Halo 3: ODST and to my surprise the same exact issue they didn't even bother to fix it; again it's noticeable right from the moment the disc starts. I am at a loss, I sure as heck don't want to send it back and waste the money when they don't do squat. I am going to see about initiating a refund or something, probably contact the BBB. This is pathetic on their part I mean I can understand freezing issues as they don't always occur but when you immediately see the issue and you still have the gall to send it back stating it was repaired is another.

I recently sent my Xbox 360 to videogame911 to be fixed. When they shipped my system back they decided to keep the hard drive. After contacting them about this they simply stated "Our detailed check in process noted that we received the power cable, audio video cable, and wireless controller with your 360 repair order. Since there was no HDD included, we did not return it to you. Your order is completed."