Wow, like many, many other corporations, Videotron is unbelievable.
I know that their goal is to maximize their profits, but by lying to its customers... This is just not right.
A couple of months ago, I called to cancel my cable services. I had a basic service AND a 20 extra channels package. Of course they transferred me to the "CUSTOMER SATISFACTION DEPARTMENT" and they insisted that I keep the cable service. They gave me an offer to only keep the basic service. I was a little hesistant since the reason why I was cancelling was to limit my TV viewings. I told them I was going to call another day to think about it. I did call back, and this time they gave me another offer. $8 rebate on the 20 extra channel package. They were so consistent that I decided to take the offer. But I asked them, if it was possible to take the 20 extra channels later on if I wanted to and keep only the basic cable, which was their initial offer. The guy said yes. I asked again just to make sure. He said YES. Since there was no commitment I took the offer.
A couple of months later, I called back to cancel the 20 extra channels because I found myself watching too much TV. I wanted to keep the basic service for news, etc. THEN THEY TOLD ME "I HAVE TO KEEP IT FOR 24 MONTHS" WHAT?????? I couldn't believe my ears. They said that it's written on my bills. I never pay attention to my bills except on the amount. So I went and checked it. It was written in a small font "24 month commitment". WOW. Isn't this illegal? I'm not even going to stay in Montreal for 24 months. Now I have to pay penalty. Why did he say YES then? He could've told me that I have to keep the service for 24 months. WHY LIES?
I'm sure that's how Videotron trains its workers. Little bees lying to everyone trying to make a few bucks.
ASSHOLES...
I wish I have my own cable company!!!

On the 24th or 25th of October, I received a flyer from Videotron stating that they would be doing work in the neighbourhood. The flyer stated that for the next 48 to 72 hours we might experience service outages between the hours of 3AM and 5PM.

Tuesday morning at about 3AM, judging by when my mail last loaded, I lost service. As I had just recently switched my telephone service to Videotron, this meant that I was not only without cable or internet, but without a phone line as well.

Given what was clearly stated on the flyer, I expected to see service return between 5PM and 3AM at the very least.

However, I did not see ANY return in service until about noon on Friday, 31 October.

Much to my chagrin, at that time I retreived phone messageS on my Vidotron voicemail from my younger sister in the States saying that my mother was in the hospital gravely ill and that I should come at once as the doctors were sure my mother would not last much longer.

I called my sister immediately only to find out that my mother had passed away the night before...

There had also been e-mails from my adoptive father that I had not been able to access.

I guess I should thank God that I never had an situation here at the house with my young children that required an emergencey 911 call...