ViewSonic
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Category: Electronics
Contact Information
United States
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ViewSonic Reviews
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August 12, 2008
Lack of warranty support
After spending three sessions on hold waiting for someone to answer the phone, 150 minutes, 90 minutes, and 90 minutes, without getting through to anyone, I finally found a local reseller, even though I purchased the monitor online. So i'm paying them for their time to handle the warranty repair for me. I can only hope that it comes back to me, eventually. But from what I can find, I'm not hopeful. If it comes back in working order, It's getting sold.
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August 11, 2008
Horrible customer support
I will NEVER purchase another viewsonic prodect EVER again. I have been a solid viewsonic customer in the past, probably spending in the neighborhood of 10K on their displays. purchased several Viewsonic tv's and monitors. Recently I have required service from them due to what a google search will prove as a COMMON ISSUE WITH THE 3250W MODEL LCDTV. This monitor has a defective PSU power supply board and WILL FAIL causing severe issues with the display eventually causing the display to fail to turn on. I have attempted to call viewsonic several times, I am actually on hold now as I type this, I've been on hold for 1 hour 30 minutes. Earlier today I was on for this amount of time until my phone died, causing me to switch phones and call again. I have typed 3 emails to support using the "online support" process - NOT A SINGLE RESPONSE. Whoever handles the call center and customer service groups for this company needs to be fired. BE WARNED - IF YOU EVER HAVE AN ISSUE WITH A VIEWSONIC PRODUCT YOU WILL NOT RECEIVE SUPPORT FROM THE COMPANY. To receive decent support from this company would be like winning the lotery - it's just not gonna happen.
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April 29, 2008
Terrible experience!
I bought a Viewsonic projector in Sept. 2007. After 3 months, the lamp was dimmed, on the way out. In Jan. 2008, the unit totally failed. I got a RMA number and sent the unit back for service on Feb.18th. I had been waiting patiently for a month, but nothing happened. I checked their website but the status report on their website failed to work, saying 'RMA Status currently not available'. I started to call their service department in March. For two times, I talked to someone who was nice enough to tell me that the unit would be replaced, they would have that dispatched to me very soon. Well, nothing happened.
In April, I made the 3rd call, this lady who answered the call told me she would look into it. She even sent me an email to tell me a new RAM number. I checked the status with the new RMA number, surely enough, there was my unit displayed, but it said 'await arrival. 'What? It means my unit was not even received yet?!!
Frustrated, I called them again, and asked for speaking to a supervisor, I was then put on hold...
I re-called the place and a service rep called Peter said he would take care of the issue. Somehow I did not believe him.
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January 25, 2008
No customer service warranty!
Purchased a Viewsonic 32" LCD TV and the unit will not power up. I contacted the company on DEC 12, 2007 and spoke to a service rep. He said at first that the unit was not in warranty. I faxed over my receipt showing clearly that it was in warranty. They said they would call me back in 3 days to instruct me on how to get the product to them for repair with a RMA #. I have received no call still to this day. I have tried calling their office/warranty department over a dozen times since then and am on hold for hours. Every time I call no matter what time of the day, their on hold time is always greater than 60 minutes. What a complete waist of time. This company has no customer service and is impossible to get in contact with any one there.
Over a month and half has gone by and still no contact with Viewsonic- Looks like I got screwed out of $900.00.
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November 24, 2006
No promissed rebates received!
I purchased a Viewsonic VX2025wm LCD Display from CompUSA in early September, 2006 and mailed the rebate forms in as indicated. Their website shows that the rebate request was received on September 14, 2006. They sent email on October 27th advising that the rebate request had been received (nearly six weeks earlier). It is now November 24th, more than eight weeks since they've received the rebate and associated forms and it is still "in process", so they're clearly haven't met the 8 weeks processing they promised on the rebate form.
Other than printing the checks in India and mailing them on a slow boat back to the US, is there any reason why they should be sitting so long on the rebates promised to customers?
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