I had purchased front loading washing machine WD-15265 from Vijay Sales Santacruz (W) vide their bill No. 19964 dated 1st March 2007. The cover of the soap dispenser was found damaged while delivering the piece. I was assured that the cover will be replaced in a couple of days. I therefore accepted the delivery of the machine. Thereafter, despite my calling half a dozen times to LG customer care centre, Shree Ganesh Electronics as well as Vijay Sales the need ful is yet to be done. Every time, i am assured of the action without any results. I am extremely disappointed with the LG / Vijay Sales service. In case the company is not able to replace the cover they should replace the machine . In case no action is taken within 2-4 days, i shall be constrained to move to the Consumer Redressal Forum.

This is the first time i bought LG product as well as my first purchase through Vijay Sales. I really regret for going in for this .