Viking River Cruises

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Category: Travel

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Woodland Hills, California, United States

vrc.com

Viking River Cruises Reviews

Peter Lowell Ford July 21, 2009

Additional cost to correct THEIR travel arrangement mess

Booked cruise on the Danube in January - specifying two couples traveling together. Booking receipt notes we were "traveling with..." Called about airlines tickets in April ("will have in May", called again in May ("will have in June") Called in June ("will have in July), called in JUly - they emailed details. With just a month left before trip discovered that Viking had booked the couples on different airlines, at different departure times. Called - got "sorry, but it will cost $600 to rebook..." it will cost us $600 to correct Viking's mistake???

Now to late to get any refund (funny how they timed that), and they want us to pay for THEIR mistake.

It's THEIR mistake - THEY should pay - not us!

Colin Columb June 12, 2009

Breach of contract

We cruised the Danube with Viking River Cruises in May, 2009. The trip included only a night and a day in Vienna, not enough but we accepted that based on at least having an evening there.

But Viking didn't come through with the evening they had promised. They said there was a problem with bridge construction that would delay arrival in Vienna, and tied up instead at the tiny village of Krems, where there was nothing to see and nothing to do. Night in Vienna or night in Krems? What would you choose?

Assuming they really couldn't get the boat to Vienna, they could still have taken the passengers. It wasn't very far, and they already had buses taking people into Vienna for a concert. Those of us who didn't sign up for the concert should have been allowed to go on those buses, just so we could have our promised evening in Vienna. Instead we got to hang around the ship listening to wretched music or going to bed early.

Some companies make sure things go right for their customers even when something unexpected comes up. If our experience is any indication, Viking isn't one of them.