I recently purchased some motorcycle bags from Vikingbags.com. They are located in Whittier, CA. What a HORRIBLE experience! I ordered bags based on the photo and description given on their website and had them sent to my mother’s address in Florida where I was headed to purchase a motorcycle. When I arrived, the bags were not as described, did not have the contour to fit around the shocks as stated. It took days to contact them with repeated phone calls and emails. I finally got through, they claimed that I should have ordered different bags, that the ones I had were not contoured. I asked them to check their web site again as I was looking at it as we spoke and read the description to him over the phone which stated THESE bags were contoured, but in fact they are not. They agreed to an exchange only after they received the bags to examine them to be sure they could be again sold as new. They were informed during this phone conversation AND email AND an enclosed letter in the box with the bags returned to them, informing them to send the replacement bags to my home address in Illinois as I would no longer be visiting in Florida. I was assured that this would be done. They received the bags and sent the replacement bags to FLORIDA where my mother was now on vacation and no one was there!!! I attempted numerous times to contact the company to no avail. The bags, dropped off by UPS sat in the rain for days. The box was destroyed but luckily the bags were inside a plastic bag inside the box. I ended up paying $65 out of pocket to ship the first bags back to them and then to have my mother ship the replacement bags from Florida to Illinois. I looked them up under the Better Business Bureau and found that they have an “F” rating!! Why did I not do this BEFORE ever ordering from them? At least I got the bags in the end. Many people returned bags and filed complaints of never getting their refund. I highly advise against ordering from this place. Oh, by the way, the address they had me return the bags to, I looked up on GoogleMap aerial view and it’s a residential HOUSE!