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Foxfarout
February 22, 2010
Misrepresentation and a Scam
After reading the response from the Developer of Villa Del Arco/Villa Del Palmar/Universal Vacations Club properties, I can honestly say that he/they have once again fabricated information about the availability of Villa Del Arco. I have heard the same lies by the representatives who take reservations over and over again. I purchased a one bedroom timeshare at VILLA DEL ARCO (so I thought). When our representative escorted us on a tour of the Villa Del Arco in 2006 we were impresssed with the property and made it clear we did not like Villa del Palmar (old and tired). Since our purchase in October 2006, I have only been able to book one year during the only week every year we wanted to stay at Villa Del Arco. Much to our surprise, we didn't realize our timeshare salesperson marked and "X" on our contract offering all the properties (not specifically Villa del Arco ... the resort that was presented to us.) They feed you champagne and hope you don't notice. This meant if there was no space at Villa del Arco, then we would be put in Villa del Palmar. That's what we got in 2007. We actually had to book and pay for a week in 2008 in 2006 (two years in advance) to get space at Villa del Arco. We failed to get any time at Villa del Arco in 2009 (we tried eighteen months in advance), so we banked it for 2010. In 2008, I booked and paid for 2009 and 2010. Not only did they charge me twice for 2009, they charged me for 2010 (their policy is you have to pay to book any space). I was finally refunded one of the two 2009 payments, but they have sent me Past Due Maintenance Fees for 2010 (which were paid in 2008 when I booked and was confirmed space for 2010). I have proof of payment, but they still send these Past Due Notices with exhorbidant and most likely illegal interest/late fees. WARNING, I believe in the United States there is a limit on late fee charges. This company has charged 10% fee per month on 3 past due notices. That means within a year, your late fee charges will be More than your maintenance fees. The comments from the Developer are not true either. I have been in Cabo San Lucas in October 2009 and January 2009 and visited both Villa Del Arco and walked through the Villa del Palmar properties and both were vacant of people. In 2008 when I booked and paid for my 2009 maintenance fees and was told I couldn't get the week I wanted, I was told to book and pay for the 2010 year (two years in advance). The following day, the reservation representative phoned me to say he made a mistake and revealed they only allow 5 units for timeshare owners and I had to wait for the two year date to be able to book (i.e. October 18, 2010 could not be booked until October 18, 2008). I then realized that they misrepresented availability of the timeshare space for new owners. I have owned the Finisterra for over a decade and to this date have always managed to get space ... and it's a far nicer property. Villa del Arco is NOT a popular resort compared to the many other beautiful luxury resorts in Cabo San Lucas. All timeshare owners were misrepresented and continuously lied to. If there is any way we can get a refund, we would. If there is any class action suit against this company I would like to participate. Please contact me at 1-877-879-9766 any time. Deborah Faurot, Vancouver Canada. If anyone is interested, I would like to expose this resort and their developers to the Worldwide Media. (I do have connections that will damage this company's reputation and the power of the internet is on our side.)
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