I have proof of the sales rep lies, it's amazing that this company is still in business. They promised us that we would get a rental income out of this purchase, by now we all know that that isn't not going to happen. It really makes me mad to find out that this company has scammed so many people and is still on bussines. What is the mexican government doing regarding this situation?

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On May 22 I arrived to Puerto Vallarta. At the airport, I was confronted by several individuals offering me special tours and promotions. I politely declined these offers; but a guy stopped me and invited me to a buffet breakfast the following morning. When I asked if this was a timeshare he replied no and stated that it was a marketing campaign to promote the Resort. The following day I was picked up at my hotel by a cab, and taken to Villa del Palmar where I met Claudia Velazquez, the salesperson. She showed me the Resort’s facilities and amenities, I asked repeatedly if this was a timeshare presentation and she continually ignored me. In order to make this story (or should I say, nightmare) short, SHE TOLD ME THE SAME LIES THAT MANY PROSPECTIVE CLIENTS HAVE BEEN TOLD. In particular, she stated THAT THEY COULD RENT OUT MY STUDIO OR EXCHANGE MY WEEK IF I DID NOT WANT TO COME TO MEXICO AND MAKE MONEY INSTEAD. During the signing processes, I was introduced to another lady who provided me with a contract and mountains of accompanying paperwork. I NEVER HAD THE OPPORTUNITY TO REVIEW ALL THE DOCUMENTATION ASSOCIATED WITH MY CONTRACT. THE AMOUNT OF READING MATERIAL MADE IT IMPOSSIBLE TO READ DURING THE SHORT TIME ALLOWED, 64 PAGES IN TOTAL. During the first six months after signing the contract, I WAS NEVER ABLE TO BOOK A ROOM DUE TO THE UNAVAILABILITY OF STUDIOS; HOWEVER UPGRADES WERE ALWAYS AVAILABLE AT A COST. WHEN I DID GO ONLINE, VILLA DEL PALMAR HAD MANY STUDIO ROOMS AVAILABLE FOR THE SAME DATES I WAS TRYING TO BOOK. I WAS NEVER TOLD THAT I WOULD HAVE TO PAY THE ANNUAL MEMBERSHIP DUES AND SPECIAL ASSESSMENTS.

I WAS CONSTANTLY BILLED INCORRECTLY EVERY MONTH. After repeated attempts to correct this error and being promised the matter would be resolved, it simply continued without any resolution whatsoever.

IN CONCLUSION, REGARDLESS OF WHAT THEY PROMISED YOU “DO NOT ATTEMPT” TO GO TO A TIMESHARE PRESENTATION. YOU HAVE NOTHING TO WIN; BUT YOU WILL LOSE TIME, SLEEP AND THOUSANDS OF DOLLARS.

On December 28, 2009 we attend to a sales presentation in Villa del Palmar at Cabo, Mexico. We request the cancellation of our contract and the reimbursement of all monies paid to the company, this request is being made due to the following lies, voidable acts and misrepresentations:


-We were informed by Lisa Kerik the sales representative informed that we could use this purchase, as an investment for rental income if we wanted, the resort would rent our week for marketing purposes and we will get a considerably amount of monies.


-We were shown rooms in Villa del Arco and promised that this is the place we would be staying. On June 6 when we were trying to, book our vacations in October by the Villa Group Website, the confirmation letter stated that we were staying at Villa del Palmer, when we called to ask why we were placed in Villa del Palmer, we were told that is the only place with room for those dates, when we called again the reservation number but this time as guests, we were informed we could make a reservation in del Arco.


We have been in contact with Marcel Golden the resort representative, unfortunately we have not achieved any positive results, she sent me an email on July 29 where she stated a resort representative would take care of our case, I did not receive any email message until August 3 in that email message she stated she would transfer this matter to the sales department, pointless to say I have not receive any reply from the resort yet.

PLEASE HELP US

Took an offer for a timeshare pitch from "Diego" at the Cancun airport terminal exit. We went to the sales pitch and asked a lot of questions, which their answers sounded very good and we signed up. We signed a contract with them and went on our way. However, upon review of the fine print and other literature they gave us on our departure of their facility, we found a lot of disconnects with what they told us and what the documents stated. The next business day we tried to cancel with them directly but they said there was a no refund policy and our deposit would not be returned. We asked them about no penalty clause in the contract and they continued that there is a no refunded policy. We contacted the PROFECO (www.profeco.gob.mx) and they were informed the on-goings we were having and they stamped our cancellation notarized letter we were going to hand deliver. At the PROFECO they seems like this (timeshare cancellations) was a common occurrence there. Upon arrival we asked for the sales/contracts lawyer the PROFECO spoke with when we were at their office. We sat down and a sales manager (beach blond) type sat down and tried to keep our business and was very confrontational even threatening to sue us. We were persistent in that all we wanted to do was cancel contract in accordance with the 5 business day clause in the contract. Again he was very very confrontational as said no and walked away. We in turn walked away and started to walk to the taxi when he showed his face out the door and told us to come back. We told him to come to us, as we started to dial the PROFECO telephone number. He went back inside and his lawyer ran towards us (his tactics failed so he sent in someone else to finish up). The lawyer lady made it seem to appear she was on our side. She said she could and would not say anything to vouch for the 5 day cancellation clause in the contract for fear of loosing here job. So she typed up a letter that stated my refund would be returned and my membership was canceled . If anyone has similar issues go to the PROFECO directly and if they try to pressure you to not cancel be firm that you have a right to cancel with no penalty and if they don't honor this that you will just walk away and report to the PROFECO for breach of their own contract terms and conditions.