I do not want to give this place ANY stars. They are COMPLETELY unprofessional, sexist, agist, rude, and offensive!

I find it a big coincidence that that Stacy mentioned the "age issue", because when I called to let them know I wanted the blk/blk 2011 Edge, the salesman Eddie kept mentioning how young I sounded on the phone. Seriously, he must have said it more than 5 times!!! INAPPROPRIATE!!!

Villa Ford had the color I wanted available. I told them that I had an offer from another dealership, was buying today and wanted to know if they could match the deal (only because they had the right color), I was told by the salesman Eddie, who then handed me to his Fleet "Manager" Hugo, to come on in because he thought he could match it.

Instead, I had to wait 45 minutes after Hugo asked me what other dealerships I had been to and then proceeded to call each of them because he didn't believe the deal I was given was possible. He never tried running the numbers and then came out and told me that the dealer I was going to pick my car up from was doing a dealer trade with him for my car and now he wouldn't release it because he didn't believe that they would give me that price. His words, "If I can't make the sale, why should they?" WHAT??? He then questioned, in passing, whether or not I knew that the car I wanted was "too much car" for me. Was this because I looked so young (their words), sounded too young (their words), or because they were just LAZY (my words)? BTW, I'm 35! Not young, at all (waaahhh :/)!!!

He then proceeded to insult me, my father, and berate the other local dealership (that matched the deal but didn't have my first choice in color. I bought from them.) stating that they were lying to me and wouldn't actually match the deal. Well, guess what... They did!

This was EXTREMELY frustrating for me, especially since this is my 7th Ford in several years. I have stellar credit, and I am loyal to Ford. I had been dealing with another local dealership for the last 17 years. However, because they could not get the numbers I wanted, I was told by them to shop around because they had exhausted absolutely every avenue possible to get me to the numbers I wanted. Even when I called them, and told them the great deal I had been given, they told me to take it because they did not have any idea how they did it. THAT IS SERVICE :D They ran and re-ran the numbers trying to retain my business, but couldn't make the numbers work.

What Hugo and Villa Ford did was HORRIBLE!!! Not only did his laziness and mental pre-qualifying cost his dealership a sale, but he also ended up costing another dealership the deal because of his spiteful actions.

Then, to add insult to injury, and because I left so upset from Villa Ford, I left my vehicle registration which I gave to Hugo because he said he needed it to appraise the vehicle. I called him about 2 hours later to ask him for it and his attitude was completely flippant, although he did offer to next day air it to me. I asked him to fax it to me, gave him the number and took him up on his offer to next day air it to me. I gave him an address and told him to put it to the attention of my salesperson at Ford of Orange. Of course, Hugo could not be professional. The fax he sent to the dealership was blank of any of the information necessary they needed to complete the paperwork. REALLY??? How immature and unprofessional can he get? It is behavior like this that gives car dealerships a bad name. Well, needless to say, my entire experience with VILLA FORD was HORRIBLE!

If you don't mind being BELITTLED, DISMISSED, and receiving HORRIBLE SERVICE for your hard earned dollars, then Villa Ford is the place for you.

However, if you want someone to take the time to earn your business then FORD OF ORANGE and TUTTLE-CLICK FORD is where I would recommend spending your money. Both have polite, responsive, attentive, and service oriented salespeople.

Being a business owner myself, I know that I typically only have one chance to make the sale, especially with the depressed economy that is occurring currently.

In this economy, I only want to spend my money at a place that appreciates my business and doesn't dismiss me because I am a woman who "sounds" and "looks very young".