We booked our Christmas lunch at the Village Hotel Ashton some months ago for our 6 members of staff. A couple of months ago a member of staff left the company, we contacted the hotel to let them know we would be one person less to which they offered no issue other than we will see you on the date of your booking. Now we have been asked to pay our final bill and been informed that we will not get our £10 deposit back on the person that will not be attending nor can we put this towards the final invoice. The fact that this was not mentioned when we called to cancel one of the seats is unacceptable and poor customer relations. I have been offered no explanation other than it is in the brochure; surely we should have been explained these circumstances at the point of cancellation? Should we have received confirmation of cancellation details upon receipt of our booking?