I was a patient of Village Podiatry Group . Between July 13, 2006 and November 11, 2006. My condition is congenital, and has bothered me my entire life. When I was referred to this organization by my family practitioner. I was havening severe pain in my feet and in my knees. The pain, and resulting impact on my gait caused arthritis in my knees. On my first visit the doctor recommended shoe inserts, which I purchased with the assistance carrier. The doctor stated I should try these inserts at first, and then have surgery if necessary. Then the doctor recommended a consult with a fellow surgeon apart of the same medical group. They both agreed that surgery was my alternative. There were delays in finding a hospital to do the surgery, and I was in increasing pain, and I was rudely treated by a scheduling nurse who advised me that she was "to busy" and that I should "just wait". Her demeanor was degrading, insulting and unprofessional. After waiting a month I was told that further months of long delay would be required, and I was forced to engage a new doctor from a different medical group, who immediately began physical therapy for the pain. My new physician has already operated on my right foot, and when it is healed will operate on the left foot. My treatment at the hand of Village Podiatry Group has been unprofessional, and, in my lay opinion constitutes malpractice.