Yasterday evening i took my Guess watch for replacement of battery at vincent Watches jurong point.
The lady in question said $12 dollars and i agreed. the misery started once she started with the replacement.she started hammering my watch from all the sides. I got a bit apprehensive and asked her why she was hitting it so hard. This woman told me that she knows what she is doing. Now i saw her hammering it more and even pulling the watch with both her hands. I immediately asked her to stop, and she was like "ok la, if you do not want me to try its fine." I took the Watch from her and saw that she had hammered on all the sides and actually caused dents and scratches all over the watch. I asked how could she do such a thing and the woman shamelessly told me she was trying to open it with all the hammering(did not even apologize).this woman actually even hammered the strap. i demanded that i want to speak to the owner and she flatly lied that she was the owner.I could not handle my anger as in someone just hammered and dented my watch rite in front of my eyes. I wish to speak to the owner and let the person know the negligence of his staff. can anyone help me how to go about it?