THE FOLLOWING WAS SENT TO ME TODAY 5.26.2009 TO MY OUTLOOK AS AN EMAIL, BUT I SENSED THIS DID NOT COME FROM BOFA. PLEASE INVESTIGATE IF FRAUDULENT. VINY J. CHU

COMPLAINT DETAILS:

Bank of America would like to thank you for the phone call that you, or someone in your household, made on May 24, 2009. The voice of the customer is very important to Bank of America as it continually monitors and improves its customer service.

You can provide your feedback on Bank of America’s customer service performance by completing a brief 5 minute survey. To participate in the survey, click on the Web address below.

http://survey1.sendyouropinions.com/survey.aspx?I.Project=w8246d&id=703586&password=wtdcv

If that does not launch the survey, please cut and paste the link into your browser bar or type in the following web address:

http://survey1.sendyouropinions.com/survey.aspx

When you reach the login screen, please enter the following information:

Your project ID is: W8246d

Your login ID is: 703586

Your password is: wtdcv

For your convenience, the survey is available 24 hours a day, seven days a week through 20090602, and can be accessed from any computer with Internet access. If you have difficulty accessing the survey, please refer to the Technical Assistance link below.

http://www.sendyouropinions.com/tech_faq.htm

Sincerely,

Bank of America

Questions / Comments:
If you would like to pass along questions or comments pertaining to Bank of America's products or services or have any non-survey related issues, (i.e. billing, customer service, etc.), please contact Bank of America's customer service department directly at 1.800.432.1000 or bankofamerica.com, and they will be happy to assist you.

OPT OUT:
Convergys Customer Intelligence Services is sending you this message on behalf of Bank of America. If you wish to be excluded from future online research with Convergys, please click on http://www.convergysresearch.com/takeout, enter your e-mail address, and press submit to be removed from our database.