I recently went to VIP Auto with a quote from one of their competitors since VIP has a "Meet it or Beat it" price guarantee. VIP's guarantee is actually that they will beat any estimate by 5%. The only problem is GETTING them to honor this guarantee. They will find ANY excuse (legitimate or not) not to honor it. Initially it took OVER 20 mins to get someone to wait on me (4 people behind the counter) with no customers at the counter.

Finally I am waited on and this is where the story gets good. I question the person on their guarantee and they confirm that guarantee. I get a quote from them on 4 tires. I bring out my estimate from their competitor. Once they realized they couldnt (or didnt want to) meet or beat the competitor's quote they started trying different excuses for not honoring their guarantee. The first one was that GoodYear didnt make that tire (they were looking at a 2007 GoodYear catalog), the next one was that to be compareable it had to be a similar treadpattern and since they didnt know what the tread pattern was they couldn't do the guarantee and finally here is the kicker, according to VIP GoodYear didn't offer a 50, 000 mile treadwear warranty on that tire (yet my quote was 50, 000 mile treadwear warranty). The quote I showed VIP was for $389.58. The quote VIP gave me was for $405.05. NOT only did they NOT beat the price they didnt even meet the price.

Needless to say I WILL NEVER do business with VIP again. I will not do business with a company that promises so much and delivers so little.