Complete scam. I received the same routine about needing to buy all sorts of "extra" things that digital cameras usually come with (e.g. battery and charger), then received the camera in a badly damaged "factory-fresh" box and with a photocopied instruction manual. Tried to call to process a return authorization number, no answer -- voicemail loop hell. Sent an email, no answer. Finally, filed a dispute with my credit card company, and THEN received a call from someone at VIP asking me to call him back at a number that was clearly his personal cell phone. By this time, the website was down. This person gave me an address to return the camera (clearly a home address, and not the same one on my invoice), and asked me to "drop" the credit card dispute. They never processed a refund, and are sketchy beyond belief.

Go to the BBB, file a complaint with the IFCC (http://www1.ifccfbi.gov/index.asp), etc. etc. They are BAD news.