it happend with me n my friends, they even offerd me n my friends a handset n a laptop or lcd's, but we havn't recieved anything, i called the customer service n said i wanna cancel it, they said they will arrange a call back from cancellation department but it's been 20 days ..no call, now today i'm calling viptel customer-service since morning.. they transefer my call to cancelation department but it got disconnected everytime, now when i called them again they said we'll arrange a callback in 24 hrs i said i don't want anycall back from you guyz after 6 hours, suddenlly they called me in 30 min. n a gal from cancelation department said i'll put ur cancellation request in process... i was like WTF**, in process ?? you are from cancellation department lady so cancel it forget abt the request, she said i owe them nearabt $20, coz i didn't give them call within 14 days, where i already made them a call within 10 days about cencelation, so i asked her to check her facts right. after--- heaps of calls-increasing my landline bill n a.. big conversation, she said it's been done but you have to return our package. n we will investigate everything. really cheap company with heaps of apologies but nothing. thats why nobody heard of this company accept those guyz who has been thuged by viptel.
don't you think we should do something about it ??

I want to let people know that this so call Australian company are rude and do not stop calling you demanding phone numbers of friends and family so they can call them and harass them aswell . Steer clear of this company they are bad news ...

have recieved a bill for $130- odd dollars from viptel with no phone or plan...
unbelievable!
and WHY!

For past two bills i have been charged for two extra phone numbers that dont own, I phoned viptel and was told after lengthy conversations that the two extra numbers 0432705414 and 0434795934 of which i have been paying for was "as we speak" being disconnected i was told i had been credited back all monies i had paid for the extra numbers and deepest apologies current amount owing $119.oo I just received a txt bill stating that i still owe for the extra two numbers as well as my cap contract of $119.00 bill is now $170.01. I have had numerous problems with this company from day one, for first 6 months at least every month they would send a bill and disconnect the service till you paid but they would cut it before due date and take over a week to reconnect after payment received i have a direct credit set up on this account and they withdraw billed amount on a pre determined day automatically so they always got their money every month without fail so effectively what it would mean is for every monthly billing cycle i would not have use of my phone at all for two weeks as it was disconnected. I had every month rang and spend hours on phone trying to sort problem i have on many occasions asked to cancel my plan with them as i felt they were Dodgy . Their customer service is Terrible as employees do not know the products, their is a language barrier, and phone system very rarely works so contacting them is impossible, their is not sufficient complaint resolution process.

im on a cap plan which has certain credit but they keep sending and taking out big amounts of money from me 4 no reason. it was promotion 2 get phone cap laptop or tv. and discount card but still i havent got them