hi:
After my membership was cancelled I was still charged £37.95 TWICE EVERY MONTH! Having been to the wood green branch in person, I was told to wait for the call from James who was responsible for my membership. I never hear from him. I called for several times but I was prevented from talking to him for various excuses.
Is this the service you promised to you customer ?
Looking forward to hearing from you!
Altaira Gao
Virgin active wood green branch
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