Virgin America Airlines
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Category: Travel
Contact Information California, United States
Phone number: 415 250 3214
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Virgin America Airlines Reviews
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Robinsteel
June 10, 2011
ripped off my credit
I had a credit for $233.00, which was the result of a cancelled flight...Virgin charged me $75.00 just to keep the credit on file for one year...I missed the cancellation date by one day, and now I can't use the $233...so in all, Virgin took over $300, and told me that there is "no way" I can use that expired credit"...I tried to to peak to someone with discretionary authority, and was told the same thing...so what in the hell kind of outfit is Virgin? Richard Branson seems like a reasonable guy, (except for the major polluting space flight business), so I hope that someone shows him this site...I'l never use Virgin air again, and make sure that none of my friends do either...
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Professional in LA
March 28, 2011
Employment Practices
I was extremely excited by being hired by Virgin America Airlines, but that was short lived. They don't tell you about their INTENSE training until after your are hired. Virgin's motto is "Elevate, Create Wow, and Be Virgin" non of which they do for their employees. During training you must pass each test with 90% or better (makes sense), if you fail a test you have the option of retaking a test 3 times, but you must pass with 100% (again makes sense). What doesn't make sense is that many of the questions are trick questions and answers have to be exact. (meaning no mis-spellings are counted as wrong after being told spelling won't be an issue, they ask for a work answer when they require a statement answer and many other problems with training). So this to me is NOT Elevating new employees to succeed. The pay is low for what you have to go through and just not worth the effort. They operate with threats and scare tactics. Again, not creating wow, or elevating anyone. The only true statement about the motto is "Be Virgin" and that simply means take their abuse while working for this company. Please reconsider your options when applying for Virgin American Airlines. A real disappointment!
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