numerous calls from 08004089348 trying to sell me a virgin mobile
politely told them everytime that I am quite happy with my pay as you go that costs me about£10 a year howver they continued to make these calls
I finally asked to speak to a supervisor but the caller hung up
Two minutes later the same caller rang from an undisclosed number (very distinctive asian male voice) and said "you'd better watch it we know where you live"
Have complained to Virgin Media but they refuse to comment

Having been unable to receive or make calls for nearly two weeks, on Thursday 3rd January 2008 I telephoned the network support line for help.

I got through to a gentleman initially who said I had telephoned the wrong number and he could not 'put me through'. After telephoning again and waiting through a lengthy automated service, I was put through to a lady (in India and heavily accented) presumably in the technical support dept who asked me to hold to ask a colleague to see if they could help. After holding for approximately 5 minutes, I put the phone down and rang again. I went again through the automated service and was put through to a gentleman who said I came to the wrong number despite having rung the number I had been asked to ring before. I rang again and was put through (after another 4 minutes) to a lady who went through a series of questions as to why my phone could not be working. I told her the line rang from an outside line but not in the house. Furthermore, there was no dialling tone from either my old reliable phone or from the new phone I had bought (to check that it was not my phone that was faulty). Thus, it was impossible to make or receive calls. The lady warned me that I could be charged £75.00 for an unnecessary call-out charge, until I informed her that I had tested the line with three different working phones and still no joy. She, therefore, booked me an engineer.

All week I have been trying the phone in the hope that it would come back to life. To no avail. An engineer was booked to come today - 10th January 2007 between 4pm and 7pm but they would ring to confirm. No call came. I telephoned them my mobile phone - my land line remained dead. I waited in till just before 5pm and rang the 'Technical support number' for Virgin Media as listed on Directory enquiries, on the Internet and on Virgin Media forms. The gentleman told me he only dealt with B.T. phones lines and not Telewest or Virgin phone lines. Then he said he dealt only with Virgin Media. I told him he was a Virgin Media customer. He insisted I was with B.T. and could not help me as he only dealt with cable. When I told him that it must be cable as I was with Virgin Media, he told me he did not deal with cable but only British Telecom customer. This is bizarre because Virgin Media and British Telecom are two entirely different companies and you don't generally work for both or say you work for the other when it suits you.

He gave me another 'Technical support number - Premium rate number' for Virgin Media phones. The gentleman who answered said he only dealt with cable broadband and not telephones and gave me a number to ring in India and did not know why his number was given also despite it being registered with 118118 as 'TECHNICAL TELECOMMUNICATIONS SUPPORT FOR VIRGIN MEDIA'. I then phoned the same number I had rung in India last week. I went through the automated service and waited for my call to be answered.

An Indian lady answered - no surprise. I asked her to check on the time that the engineer would be calling. Without going through to the department I had been sent to last week she informed me with little or no detail about me that no engineer had been booked to come out for me. Furthermore, she had no record of any of my calls or attempts at getting through last week and again on Monday this week. I told the lady that I would be cancelling my contract as I had not had the use of my phone for almost three weeks and my calls to try to rectify it were at a premium rate, which should be reimbursed. As soon as I put my mobile phone down (which is not a Virgin Media phone), Lo and Behold my land line phone gave a little 'peep'. I lifted the receiver and the land-line purred and I was able to ring out.

I feel I have been given the run around and that the phone line was deliberately disconnected for no other purpose than to force the customers to ring the PREMIUM RATE technical support numbers which they warn charge at an unspecified amount before they allow you to commence your complaint. THIS IS FRAUDULENT.

THIS IS REAL STORY IN WEST LONDON (virgin media making up down customer's life)
Im about 50 yrs old never use before any virgin product, When I buy new flat TV I contact to Virgin media, They fixed TV channels and I turn to My BT phone line to virgin media-1st day phone was working-TV channels was working-2nd day phone line dead-TV channels was cut of-I contact to customer service please help !! she shut to phone on my face!!did not listen- specially she done.my phone record my proof.After I contact to for Help manager said I can not help-today no engineer available VERY POOR SERVICE- I understand very early Virgin media Does not care customer phone line dead (never stop before 15 yrs)they does not care TV channels cut off-They are very rude to customer-they do not care product if not working-Next day I start to serious contact to my BT please help return my phone line to BT again, BT said yes your line back now.Virgin media get to my line from BT again without my permission-BT did not let me know about my line-I write to Virgin media in legal time stop your service we are so un happy-Virgin media start to sending bill for does not work phone line and TV channels-they never repair-no good communication-rude and poor service-making up down customer life- like a doggy company-stoolen your money with out your permission-do not give them any direct debit never ever-Their complaint system disaster/never help /do not belive
Please be careful before start to virgin media,
They can block your phone line -they can charge you unused service
They can bully you about your credit scooring they are sipecialist about this
Do you imagine you are not using their service they still charging you and making your life up down
They are returning your BT line without your permission-even your proof BT account-like a mafia style
They send me very high bill - never send detail of bill for un used service -
Numerous phone calls-emails has not been good resold-
Please Do Not return your BT line virgin after will start disaster like my line-your line should not under their conrol DO NOT
Im about 50 yrs old I never see company like that virgin media
I notice virgin media engineers they are fixing somethings on my road they are heavy drunk strong spirit simelling and they are Driving virgin media company vehicle they drank!! I'm a vitnes
Im sure when customers leaving to virgin media they will start to high bill illegally-They will bully-please be ready if you are virgin media customer!!!
I sent a letter in my legal time to stop service-They are not accept-they are charging more more
Do Not Trust them-They are lier-They are giving stress so much-ignoring - not giving service -but charging
I hope this is very helpfull before start to virgin media!!!
Just take your Guard!!! They are specialist - how can stiling your money-

I have had no functioning internet service for 2 months. Initially internet and skype were extremely slow, with downloads freezing and pages crashing regularly; on skype consistently being told that the connection was 'too slow' for video or phone link. I phoned Virgin several times last month to complain about this. Initially the person I spoke to was very helpful, arranged for a 'man with a van' to attend and sort out the problem. then on `13th january I got a text to say the workman had been cancelled due to them having 'identified an issue in (my) area which is affecting (my services). I subsequently phoned a further 2 or 3 times (and it seems that I have been charged for these calls at premium rate) to find out what was happening. I was eventually advised that the problem was due to 'over capacity in the area' which I take to mean that Virgin have signed up more customers than they can service on their existing broadband infrastructure. When I tested the speed of my broadband it was running at 0.5 mb - I am paying for 'up to' 20 mb. I was then told that the problem would not be fixed until today - 15th February. The fact that I've managed to actually get online - a first for weeks, may mean it has been fixed - but I won't hold my breath. When I asked how I would be compensated for their failure to abide by the terms of our contract I was offered £20 off my next bill. since my current bill is £13.47 higher than my normal monthly payment - this has either not happened or those phone calls to their 'service' were extortionate.
This is the first opportunity I've had to go online to register any kind of complaint. It is clear that their offers to provide superfast broadband are, at best, misleading; at worst a downright con - it is hardly my fault or that of anyone else who has experienced this problem in Woolwich/Plumstead over the last 2 months that Virgin have been so greedy as to sign up more people than they could service. I want the phone calls they've charged me for credited to my account; I want a full rebate on my broadband fee for the last 2 months, and I'd like an upgraded router for free, given the inconvenience - which has been considerable - I have suffered.

I tried to ring virgin to buy more services from them, the system was next to impossible and when I did finally get to someone they said they only dealt with payments and cut me off! That was after about 35 minutes on the phone in a queue! I e-mailed customer services (sic) twice there response time was stated as five days after 17 days I got a call from a woman so rude that I immeadiately canceled my account and told them I'd return to sky.
I later received a another call from 'Customer Services' (sic) where I explained the situation to be asked in the snotties tones '..well what do you want me to do about it?' I said to cancel the account and they were not bothered in the slightest, just agreed to cancel and sorted a date. Ridiculous to turn an enquiry to buy more services into a canceled account... how bad do you have to be to do that?