Well what to say about Virgin Media. They are the largest pile of crap it has ever been my misfortune to encounter. I moved house on the 24.06.07, notified them as you do asked to take my phone number with me, and was told that would not be a problem.

Well we agreed a date for them to install, 09.07.07, I phoned them on the Thursday to confirm they were still coming out, and was then told I was booked in not for the 9th but for the 10th. Not a happy bunny then, but I agreed. Home from work on the 9th called them to confirm they were coming to me the next day, and was then told I was not booked in till the 27.07.07, well I had a few words to say about that (not printable) he finally got a new date for me which was the 11.07.07, not bad. Well took yet another day off work, waited in the tech came, installed my services, TV, Broadband & Phone, he then came back to me and asked if this was my phone number, when I told him no, I had asked for my existing number to come with me, he could not find my number. So another date had to be arranged, 21.07.07. There was a knock at the door, when I answered it the tech was standing there, and he told me he could not fix the problem, he would have to refer it to the network dept, as it looks like it was a network issue. Well at 9.40 I phone Virgin, only to be told that the problem had been passed on to the network dept and they had a 24hr period in which to respond. This is one not very happy bunny, and I would never recommend Virgin even if my life depended on it.

Our cable television broke over two seeks ago. We rang up and was told that there would be no engineer around our area (Cambridge) for another 2 weeks. They said it would be fixed 16th July. Nobody came.

We rang last night. After waiting to get through for 20 minutes, were told computers were down.
Rand again told to ring back at Midnight as they were very busy. I have since found out that they are closed at midnight. We rang back again at 10.00 pm after 15 minutes, the phone was answered by yet another Indian gentleman and was told he would put us through to someone who could help, yet again another 10 minutes on the phone waiting. Finally another Indian man told us that our Post code did not exist and he couldn't help us!!!

What sort of service is this?? I can find no other access for complaining to them other than 151 number, at least its free so will have to sit and wait when I get home yet again. Perhaps I had better give my notice in writing.

Plus they still expect us to pay for a service we are not receiving.

I recently called Vigin media to cancel all my service except the internet, because of the high cost £50. I was informed they could reduce this to £35! I asked if there was any conditions to this. No was the answer, so i accepted. Now, 3 months later, when i want to reduce my services they claim there was and want a £10 per month remaining per service disconnection fee.

Beware!

Virgin Media have forced me into paying £120 for a contract that runs until January 2008, because they cannot supply their services at my new home.

Regards,
Adam Vipond

I have experienced very poor service from Vigrin Media from the word go. When I first called to join a installation date of was given to me, on the day I waited for 4 hours and no one and when I called them they informed me that they did not have my mobile number and had the incorrect address. On then next installation date, they left the cable on the walk way and advised that I would have to place it under the walk way. They installed a faulty cable modem, I'm not able to view more than 7 TV channels and my landline which was to be working right away( as informed by the contact center) is still not working. And now they advise that a Technician will only be able to come and repair it in a weeks time. IS THIS WHAT ONE CALLS GOOD SERVICE... I DON'T THINK SO...