PLAESE COMPLAIN EVERYONE TO:

Mr Jonathan Webb is managing Director

Virgin Media Headquarters
Bartley Wood Business Park
Bartley Way
Hook
RG27 9UP

I had so many problems with virgin so I am so angry with them and write him few weeks ago letter myself.. so will se what with he will come back. But I am sure if we all put our complains together so he can see himself how bad things are!!!

Dear Virgin Media; I have changed from Bt as I was led to believe you were the best. After having purchased one of you bundles for T.V. broadband and telephone I have had to complain three time. As I have only had you installed for the last 20 days thats an average coplaint of every six and a half days! The first time was on the 22.08.09 when you turned off my sports channels. As I pay £19.00 a month for all sports channels with unlimited viewing I cannot see why I was told I'd run out of credit to view. when i told your operater which bundle I had installed we were immediatley turned back on this took an average of four phone calls. Then my first bill was £14.00 more than it should have been this took an hour of phone calls before the error was rectified. Then on arriving home from work on the 29.o8.o9 I found I had no phone service after ringing you to complain using my pay as you go mobile to report the fault the call cost me almost £5.00 and I still had not been put through to an operater so I gave up till the following day. This poor service has left me frustrated and with very little faith in your company if I have to complain once more I shall be withdrawing my custom as I think you are in breach of your contract. yours Mrs Kim Smith. Contact E.mail [email protected].

I am not sure where to start:, i received my phone bill in December 2008 & it was for £500 for 2 weeks i nearly died of heart attack. Called and advised Virgin Media that i have never used £1.50 dialling number from my home phone and I have not accrued this huge bill, they cancelled all my services ( home telephone, broadband & TV) and sent 2 engineers out on 2 occasions. The engineer told me that there is something very wrong and i need to call V/M and inform them. So i was back on the phone informing them that there was something wrong but they did not believe me. They asked me to write to their complaint office which i did. they then refused to acknoledget his problem, then i wrote to CISAS (ofcom)they were of no use. VIRGIN MEIDA IS CRAP - they are now sending me baillifs letter and threatening me to pay a bill of £1100 in full - i am so cheesed off...

I signed up with Virgin Media in Feb for a Broadband package sized M as advertised on its website for a payment of GBP10 for the first 6 months and GBP17 for the remaining 6 months of the contract. For the first 3 months, I was charged GBP13.50 and as this worked out to be the pro-rated charge for the full 12 months, I did made my payments peacefully. However, imagine my shock when the bill for my 4th month suddenly showed a 100% increase which also applies to the preceding month! I now have to pay GBP20 for the 3rd and 4th month without any prior notification whatsoever. I rechecked all the leaflets and bills Virgin Media sent to me and also their website, there is no mention of the price increase. When I e-mailed Virgin Media to query the increase, I was informed that Broadband M is no longer being offered and that I will be upgraded to Broadband L for GBP20 per month. I find it most unethical that Virgin Media should be allowed to offer consumers a product for a contracted period then withdraw the product and inflict a more expansive product on the consumer. To add injury to the insult, I was not even offered the other extras that come from choosing Broadband L instead of M for example, free wireless G router, free PCguard Total, etc. not to mention that Virgin Media’s website is currently promoting the Broadband L at GBP15 per month for the first 3 months and GBP20 for the remaining months. I am even loosing out on that and the pro-rata rate i was charged.

As a result, when I announced my intention to break from the contract I was told that I would have to pay the penalty which would ironically honor the 12 month contract. Incensed, I looked up and quoted to them paragraph J3c of the Virgin Media Terms and Conditions which states that I may cancel the service without penalty by giving 30 day’s notice if Virgin Media increase their charges.

My dissatisfaction with Virgin Media is the fact that I have signed up for it, paid the installation fees of GBP30, not to mention whole days waiting for the engineering team to install the router, received the service for only 2 months before they increased the price a whopping 100% without prior notification or additional benefits and now having cancelled the service I have to look again for another internet provider and hope that not all companies are as dishonest as Virgin Media. Plus the staff seemed to be trained to extract as much money from the consumers as possible even if it is illegal as long as the consumer is unaware of it.

Virgin media are one of the worst companies i have ever dealt with. some friends and i recently rented a property together for university accommodation and signed up for their largest internet service - 20mb and have for the past year only received a 3mb average. when split between 5 people in the house this connection is clearly not sufficient. we have spoken to them nearly every week and told them everything that is happening, but they just dont care. their answer is always 'oh weve just reset your connection you will have to wait 24 hours for it to work.' if you have to do that everytime there is a problem then you are forever waiting...

a 3mb connection really isnt on considering the cost that we pay for a 20mb connection

dont ever go with virgin media they just dont care about customers.