Virgin Media
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Category: Miscellaneous
Contact Information
England|Northamptonshire, United Kingdom
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Virgin Media Reviews
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December 24, 2007
Appalling service!
Since i have started with virgin media i have had nothing but problems. Firstly my bills have always been wrong from day one. I have called virgin media customer services over 30 times and on most of the occasions have received wrong information or extremely unhelpful or rude agents. Also i have since been told they have started me on a new contract which i know nothing about. No one seems to want to help me and that includes the managers that i have also spoke with. They keep promising this will be sorted.
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December 12, 2007
services
I have subscribed to virgin media for television broadband and telephone, i have receceived starter kit self assembly on the 3/12/07 and am still waiting for connection and contact after 9 hours phoninig virgin them telling me that i am connected and a supervisor/manager will contact me i am really p******d off with this company it seems as the staff don't know thier a**se from thier elbow im sure if i ran my buissness how they do i wouldn't have one
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December 10, 2007
dismal service
As usual virgin media continue to drag down the standards provided to former telewest customers. Allegedly, their 25p a minute number for support has changed as of today December 10th, but several pages on their website still contain the old number which is not recognised when you call it. An the new number? Unavailable. Brilliant.
I have just moved house, broadband at old address disconnected and new broadband connection due to go live 5 days later. In the meantime, virgin suspends my email account. I am self employed and use it for work. Can I speak to anyone about it? No. Why suspend my email account in the first place?
Bye bye virgin, hello tiscali I think.
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December 4, 2007
Terrible experience!
Was with Virgin Mediafor 2 years (TV & Phone) had no end of problems, finally lost the plot 2 months ago and went to Sky.
Its great they turned up when they said, the box works, they bill correctly... Superb! Well done Sky your showing Branson the way. But the curse of Virgin Media has come back to haunt me, paid my last bill by DD then got a horrendous letter from a debt recovery company saying that i have 7 days to pay Virgin or i go to court!
Problem is this bill has been paid, i have had no letter off them saying whats is for. Can't get any sense out of Virgin as being a ex-customer i have no rights. this just reeks of a big company throwing its weight around! FOR ALL OF YOU WHO READ THIS TELL VIRGIN WHERE THEY CAN SHOVE THERE MEDIA PACKAGES. AND BE WARNED THE CHARLATANS WONT LET YOU LEAVE WITHOUT THE OBLIGATORY THREAT OF TAKING YOU TO COURT.
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November 27, 2007
Bargain Bundles?
I very nearly purchased the bargain bundle of Broadband, telephone and FREE TV. And all for £20. Everything would have gone ahead had I not been telephoned by the company to be told that they had not received all of my details correctly. They had managed to get my name and address and telephone number but they claimed to need more info. I suspect that this was just a ruse to get me to change to a higher priced package. Now I realise that I may have chosen the loss leader package but that is what I wanted. The offensive salesman suggested that I might have had problems submitting my order on line so I told him to CANCEL it. He was rather taken aback even when I suggested that a company which is about to provide me with broadband services did look very competent when it couldn't process online orders. After looking at this site and the complaints listed I think I have had a lucky escape. One more thing, why it there no e-mail address given on the site for people to use to complain or cancel their orders?
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November 22, 2007
Inability to enter my Mail Box
Customer Services Manager,
I am thoroughly disappointed with your level of service afforded to me !
Your Service Personnel does not appreciate the urgency of the situation when a Fee-Paying Customer complaints that he cannot, on repeated attempts, enter the web-page to gain access to his own e-mails on 31st October 2007. The situation was initially kept in abeyance until, on 11 November 2007, a totally irrelevant and inappropriate answer was sent to by e-mail with little understanding of the problem!
I AM STILL NOT ABLE TO ENTER MY MAIL BOX FROM VIRGIN MEDIA WEB-SITE !! This is in spite of several attempts at inserting verified e-mail address, Username and Password at the designated boxes.
PLEASE ENSURE THAT THE ERROR IS RECTIFIED IMMEDIATELY SO THAT I MAY ENTER MY MAIL-BOX.
Thanking you,
Dr. D. Mukherjee
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November 21, 2007
Damage to property on installation!
Engineer damaged surrounding window upon installation. Have been trying since 6th September 2007, to rectify this. Have made 3 verbal complaints, plus 2 written letters. This also involved the installation and the equipment not working since this date. I have been billed for something that could not be used. I no longer want this service and have been trying for some time to get someone to visit.
I am 63 years old and now my name has gone to Debt Recovery Agency, even though I was informed that my bills would be put on hold until the equipment was rectified.
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November 18, 2007
Want to sue Virgin Media!
Could anyone tell me how to sue Virgin Media for their appalling and pathetic telephone service?
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November 13, 2007
Broadband from Virgin - avoid!
Swapped ISP from AOL to Virgin Media. I cannot tell you how much I regret that decision. The connection is so slow and is lagging so much that even simple web browsing is impossible!! I have seen dial-up connections working better than my broadband connection. And they do not seem to be in hurry to reply to my emails. They did reply to my first complaint quickly saying that it takes up to 15 days for the connection to stabilize and all and working. But we are running towards the end of the month since my transfer and nothing has changed. So wrote to them an email but no reply. Called they 0870 number and was politely told I should call their technical service that, surprise surprise, has premium 09 number. Fuck them, I'd rather be calling bloody AOL help line where no one seems to be speaking english one could understand than be charged premium rate. I'm going to cancel direct debit and they can kiss my a** rather than taking 50 quid cancellation fee.
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November 11, 2007
Unable to Setup Virgin, then taking my money.
I was under the impression Vrigin media would be a good buy. I thought £30 for phone, tv and boradband is to good to be true. And I was right. After spending 20 minutes on the phone trying to sort out if my flat could get virgin media, paying the installation fee I was told I could have virgin media, I would need to sign a contract and then it would be installed.
The man turned up and I read and signed the contract, he looked round the flat and said that virgin will be installed and gave me a date and time. Along came this date and time, 8th September between 1-5 pm. I took the afternoon of work to sit in and wait for the installation man to come along. When no one turned up by 4 I called Vrigin to be told my installation had been cancelled by there area manager, I haven't been told why. I have receieved my installation fee back, but still over a month later im waiting for a call to be told why the installation was cancelled and I was not informed. I was told that the money would be sent back to me and NO DIRECT DEBIT would be set-up. The fact that I never got told that installaton was not taking place is not the main reason of my complaint though, although I was annoyed and took the afternoon of work I got my money back and I thought I would not waste any more money with Vrigin.
But checked my account a month after this fiasco, and low and behold they have taking a payment. I have paid for services I never received, because they cancelled the service and I have not been able to get hold of someone yet to complain to or have it explained to me, or to say sorry to.
I have since cancelled this direct debit at the bank, said that none are to be set up with virgin, and am going to claim my money back through the direct debit guarantee.
I have a feeling this will not be the last I here from virgin as they seem determined to get my money when I do not have there service, never have and from this instance never will have there service. Although it isn't so cheap I have never had any problem with SKY and have always been happy when I have calle dup about any problem that has occured, it has been sorted swiftly and more to the point they aren't taking money for services they are not providing.
I feel this incident probably isn't isolated and that it has occured many times over the country. Virgin are a shoddy operation which will never have my custom or my families and friends custom ever.
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