Whatever you do, don't buy the Virgin Mobile MiFi 2200, for several reasons. Here is what happened to me.

I purchased the unit at Walmart and came home and immediately set it up. There is no confirmation visible that you've been set up successfully, therefore, I submitted my payment method three times. They accepted it twice which should have given me two months of service. NOT! They have failed to attribute one of the payments, so when it was time to renew, I got no message, they just cut the Internet Access. The MiFi shows it is connected to my computer and shows that it is receiving flow back and forth online but they cut off Internet Access. So I called and paid another $40 whereupon they were supposed to turn the MiFi back on. That was the 11th of October. So I called and they said yes, they'd received the payment but the MiFi icon indicates I still have no Internet Access. Then starts the horror of dealing with their socalled tech support. They have exactly two tricks up their sleeve to try to get your access back, one is to go online, which you can't do because your MiFi has no access. So then you type in the company website in the address bar, no luck. Then you type in a number address and that takes you to the setup wizard for the MiFi. You enter all your information all over again and it is supposed to get you back on. No, it doesn't. Then they tell you to stick a pin in the hole in the back of the MiFi to reset it. So you do that and you redo the setup wizard one more time. Neither works. Then they have you move the MiFi that has been working for a month all around the room and close to the window, still nothing works. So they decide to open an "investigation". They allow themselves 72 hours on this investigation to solve the problem or come up with some suggestions. I called back after the 72 hours because they made no effort to contact me. I went through all the procedures described above again to no avail. That tech support agent then decided he would, you guessed it I bet, "open an investigation." And don't get me started on the tech support. The first two people I called I couldn't understand at all. I've seen this complaint several times from other disgruntled customers. In the original effort to solve the problem, I spoke with three different agents that same day. Only the last one made any real effort to help me but all she knew to do with go through the setup wizard again online with the number address and to reset the MiFi and to put it close to the window again. If I put it any closer to the window than it already was, I would have to open the window and stick it outside. The third agent is the one who infortmed me they have 72 hours to resolve the issue and that I would have to pay for it while I had no service.
And let's get to the service from the MiFi. HORRIBLE. You cannot watch any video on Youtube as it buffers every two seconds, literally But I could do enough other stuff that I kept it and was planning to continue with it indefinitely.
There is no satisfactory contact information for their company or their tech support. I can't even get my overpayment funds back and I'm told they will not refund anything. There is no reason for anyone to get this device, which on its own is not ready for prime time except in very few places and rare instances. Get the broadband stick instead and from someone else who cares whether you are a satisfied customer or not. These people really couldn't give a rat's ass whether your unit works or not.
Then I Googled this morning, ON DIAL-UP, who owned VirginMobile as Branson had a great reputation. Sprint has bought them. That should explain a lot except that Sprint's stuff works. They have made the Virgini MiFi run so slowly you can't do a lot of things, in exchange for the $40 unlimited feature.
So I started posting my dissatisfaction with them on Friday and lo and behold, a Virgin Mobile customer representative picked up the complaint. She contacted me on Facebook and asked if she could help. That was 11 a.m. Friday and because I'm having to use dial-up until the cable company comes to install Internet service late next week, I couldn't get to my slow, slow, slow Internet connection until Friday night. Guess what, too late. They don't work on the weekends. So I am now six days without thee MiFi connection, at all, and I have the privilege of paying for the service I'm not getting. Stay as far away from these people as you can. Sprint doesn't care much about customer service but they've given no care at all to the customer in this sideline business of theirs.

I am still waiting for the vmsa to find the recording.Called Executive resolution Department and customer services.Daily I am lied to, told that they will get back to me by the followin day or before 5pm.It is getting out of hand and I see this as a fraudulent act and not taken seriously. I have been speaking to so many consultants and none of them have the answer to my problem.Yesterday, being the 5th of November, I was told by a customer service consultant Jerome that what they can do for now is reduce my credit to R150.That doesn’t solve problem still.I feel that was done to keep me quiet and forget about the matter at hand.My voice recording should be found easily if I gave all the relevant details concerning that telesales.Was promised R100top up acc with 1000sms every month.I l find out that I have a 500credit limit, was never told about.charged for every sms.I find this matter appalling and thinkin of consulting my lawyers to deal with this.I am tired of being understanding and being patient for a month&half since I have logged on this complaint.Please do resolve this matter within the next 3 working days before I get pushed to consult with my lawyer to take over this matter.

It is now 5 months since the money was taken from my account with no authority, Diane Harrison has made empty promises of a refund within 7 days, its now 20 days later and still nothing. I think they just respond to appease the complaint but do absolutely nothing about it. I will get a half hearted call today with an empty promise and my money will not be refunded. They had no authority or right to take money from my account, I donnot have a contract with Virgin. Their service is appalling and is one of the reasons i never took a contract with them.

I have taken out a contract at Virgin mobile, Musica, and I am still waiting for more than 2 weeks now for my phone. The staff is great, no complaints with their service at the George branch, but it is sad for head office to take their time to send stock. I am being patient, but people would get pretty irrate quickly and rather take their contract some where else. I do hope that this will speed up the service, as I am not prepared to wait any longer.

I have been arguing with Virgin Mobile and Discover for months.

I started my Virgin Mobile, no contract agreement about four years ago. All of a sudden, in June 2010, instead of charging me 10 cents per minute for calls, Virgin Mobile charged me $1 per minute. I only use my cellphone when I am traveling on business, but it so happened that in this instance I used 120 minutes worth of calls to keep in contact with my home. That should be a charge of $12, but when I received the bill, $120 was automatically deducted from my Discover card.

My usual monthly phone bill is less than $8 a month. When I called Discover to get the charges removed from my bill, the person handling their complaints said that Discover had received thousands of complaints about this same thing. During a four or five day period Virgin Mobile's computers had gone haywire and overcharged everyone. The charges were credited to my account.

Today, I got my latest Discover bill and discovered that Virgin Mobile had denied the credit and debited my account again!

First problem, there is no way to talk to anyone at Virgin Mobile. When I called them the first time I talked to an overseas operator who said there was nothing she could do.

Second problem, if Discover receives a complaint like that about charges and if the company that originally made the charges denies them, there is really very little you can do.

So, I have contacted the NJ BBB, second time, to complain. I have sent registered letters to the president and CEOs of both Virgin Mobile and Discover and am now waiting to see what they do next.

Third problem, Virgin Mobile has been automatically debiting my account each month, supposed to be $5.95 for the monthly service and 10 cents per minute for calls. I have a credit in my account for $20, so I am going to leave the account active for another month and see if I get a response from anyone.

I went into my account online and cut off the auto debit program, I hope. I am now afraid to use the phone AT ALL, because Virgin Mobile might decide to go haywire again and charge me $1 per call. ABSURD!

In November, when I have used up another $7.00, supposedly, I will cut my Virgin account and throw away the phone!

I have been a loyal Virgin Mobile customer for four years--but I am sure fed up with them now. I have one of their most expensive phones, which will also now be totally useless.