My son's phone was stolen about a year ago and I went through the necessary protocol to claim from the insurance. Only now after countless of complaints, actions and sending in the same paperwork have they promised a new phone. We were supposed to get it about a month ago and once again their promises have not been delivered. Every time I get hold of them they just have excuses and say they'll get back to me but they never do. this has been ongoing for way too long.

Furthermore, this is only one of the problems I've had with Virgin Mobile's service. My daughter was being overcharged and only after going to the head office was that problem resolved because nothing was getting done through the call centre and their countless actions. My son's sim card has also not worked properly since he got a new sim after his phone was stolen. The GPRS does not work even after many phone calls to the call centre. On top of all these empty promises the attitude at the call centre is appalling.

I hope this report gives insight to the poor customer care at Virgin Mobile and all these issues can finally be resolved.

I was contacted by a Virgin Mobile Telemarketer on 23102009. She launched into her marketing pitch informing me that my number has been selected to receive a phone and R100 airtime. She made it sound that both the phone and airtime would be free. The telemarketer warned me that our call was being recorded, after which she asked me whether I would be at home or at the office next week. She asked for personal information. At this point I enquired exactly how this offer works She proceeded to tell me that I will have to pay R100 each month. I said that I was not interested in paying an additional R100 to my current cell contract. She then threatened me and said that our call is being recorded and that I apparently have just accepted the offer by telling her that the phone should be delivered to my office-this is incorrect, seeing that she only asked me where I would be the next week, she never alluded to the fact that this question is being asked in order to deliver the phone. I was quite shocked by their conduct Fortuitously I was alerted to this trickery by asking the correct questions, I am however concerned that other unsuspecting receivers of this type of call might be conned.

In two months nothing has been done to refund one of my staff cause you debited her account with R529.98. She has no account with your company and never has. How could you then debit her account. A mistake from your side and one you seem to refuse to resolve.

I have had to step in after her account was debited again for R168.99. After all the documentation and report afidavid from the police was sent to Presilla nothing was done. Spoke to a Leyton, and Collin also. All that was done is you debited her account again during this with another R168.99.

This is now rewdiculous.

Will you ever refund her or shall we go to the police and the newspapers showing everyone that you are *** from her and you are not willing to do anything about it?

What will it be?

I was told by Presilla almost two weeks ago it was resolved and that withing five days Thandi will have her money?

I have had a contract with Virgin Mobile for two years. The month of September came and it was time for my upgrade only to find out they would't allow my upgrade because of poor payment BUT my bank account gets debited on the 1st of evey month for Virgin's payment. I was assisted by a guy at the Waterfront's Branch who was very helpful and i asked him to follow up as to why they did not want me to upgrade but apparently the call centrehead office just declined my upgrade. I then cancelled my contract and wouldn't recommend Virgin Mobile to anyone. Bearing in mind, i had a Vodacom contract AND PORTED TO VIRGIN, WHAT A WASTE!!!

Calls dropped, network unavailable message or NO signal and dropped calls, bad call quality and inconsistent retrieval of emails.

No customer service after 10 at night and when there is service you get passed from pillar to post with no resolution The fact that Virgin can unilaterally take back un-used airtime which I am paying for without so much as batting an eyelid.

Being made promises by Virgin supervisors with no action to those promises and being black listed by them on because of their own admitted accounting problems and NO follow up's as promised.

No Virgin V rewards as promised.

No follow up on faulty SIMS or re-allocation of credits on new SIMS until I had to drive to their offices on my own and threaten not to move until someone decided to attend to my problems.

These guys are just out there to make money and fob complaints off.