i purchased your mifi card on sept. 8, 2010 and have had problems with it since i got it. it will not stay connected to the internet, and is slower than any dial-up connection i have ever used. this is the only internet connection i have at the moment, and i am very disappointed in the service. i expected better from virgin mobile, and from a 3G broadband mobile connection, i expected a little more speed. is there something that can be done about the problem of being disconnected from the internet every few minutes. i have called costumer service several times a week and have been walked through the reset steps so many times i know them by heart. there is a cell tower directly across the street from me and i always have an excellent signal, so why does my connection keep dropping????i pay $40 for unlimited internet access, and find my internet access is VERY limited when i can get access
at all. my account number is 5044966680 MSID 5042511746
i truly hope this can be resolved soon.
thank you
vanessa demoe

I am most unhappy with Virgin mobile, besides never having signal and my texted messages never beieng delivered ( Personally I believe this is because they cannot keep up with all, the 'unlimited sms's') My biggest problem is that I took one of my phones in for repairs (Nokia 5610 Xpress music) and one of the sales ladies told me that my phone has slight water damage, i asked her how this was possible and she continued to tell me, that it wasn't from being in water but more that when I type, I sweat so my sweat is absorbed into the keys of the cell phone, now keep in mind this phone at the time was only a few months old. I've had many phones over the years and they, never seemed to become water damaged from my 'Apparent, overly active sweat glands' Even though many people I know with the same phone have had various problems, with it Virgin Mobile swears that it is very 'reliable' and refuse to fix the phone unless I pay (the phone is still under warrenty) I've told Virgin Mobile 1year before my contract ends that I WILL NOT be keeping my cell phone contract with them, and will no longer refer anyone to them. Many people value my opinion on cellphones and service providers.

I spoke to Thulani Thepho in the recovery unit who deals with the courier companies directly yesterday the 6th of October 2009 at about 11:00am in regards to the delivery of my phone, that has been taking a month now. He advised me that he will phone me back in about 10 - 20 minutes time, but I am still waiting for him to phone me back. I am once again getting to the point where I am about to cancel all my accounts with Virgin Mobile and rather go to another service provider. The is the 3rd time I have to put up with this problem and it always ends the same. That is what happens when your company is making enough money and the client is no longer a priority. If the problem does not get resolved within the next 24 hours Virgin Mobile can expect me cancelling every thing with them.

My cellphone, Samsung M3200, was taken to Virgin Mobile, Cavendish, on the 20809 for a repair. The person working at the shop, told me he had seen the same problem of the screen disconnecting from the phone and therefore turning black. It was taken in and i was told to come get it after 25 days. A month later I went back to the shop and my cellphone was not there, I was told I would be notified when my cellphone had arrived. after waiting 2 more weeks i decided to go back and still no cellphone, after my deliberation the assistant found out that my cellphone was still in repairs and it had been established it was BER, due to liquid damage. Not only had this phone ever been in contact with any liquid to cause this damage, it was established that I was supposed to be notified of this, and was never. I now have to pay Virgin to give me my phone back that is now been damaged more than it when it was sent in. When asked to see the report on the state of my phone and to see if it was liquid damaged, i was told I the store didnt have it and I had to call various numbers if I wanted to solve this issue.

Got a new Virgin Mobile phone and number and requested that my old cell phone number be ported to Virgin Mobile. Was told that it could take 24 hrs and I could be without service for up to 6 hours. After 8 hours without service I contacted Virgin Mobile. They were going to escalate it to engineering because everything on their side looked fine and this would take 24 to 72 hours. Waited 48 hours to see if any update, no update - escalated again, another 24 - 72 hours. When making calls I would receive a message the account could not be validated and callers received my voicemail. After a week of that I contacted them rather upset and someone tried to assist me in troubleshooting the issue herself. She ended up completely losing my number and my account and would not transfer me to a manager. Contacted a manager the next day and he saw what happened on my account and was able to get the number back - I assume because I got an auto email stating welcome to Virgin mobile here's your new phone number which was my ported number. Tried the phone still didn't work, and now callers are getting the message the number is not in service. I called them again and it got escalated again, and then again and then again. Today (13 days later) I was told by a manager that it was never escalated and that I have been lied to for the last 2 weeks. I am still without a cell phone and am ready to change companies, but can't beleive that they lie, don't follow up and don't have any consciensous.