|
Pritoks
September 16, 2010
Avoid at all costs
I added a post on the 28 Sept 09. I got a call and o my o my a automate response. NO one has called me to collect my cell phone that the Richards Bay branch refused to take in for repairs... What more can you expect from a company that has no customer service, and no consideration for its customers. I WISH I COULD CANCEL MY CONTRACT AND GO ELSE WHERE AS I AM SO TIRED OF THE EMPTY PROMISES AND MY TIME THAT IS WASTED ADDING THIS POST.
VIRGIN PLEASE CAN YOU PICK UP THE PHONE AND JUST STICK TON YOUR PART OF THE CONTRACT!!! SEEING THAT IS THE REASON THE RICHARDS BAY BRANCH COULD NOT REPAIR MY PHONE!!!
|
|
|
Cronwe
September 15, 2010
Ignorance on invoicing and canceling of account
I sent a report previously on the 18 September explaining my issue with Virgin Mobile, i received a response that same day saying my report was received and that it will be seen to immediately and that id be receiving a call immediately too. However i have not heard any form of response from Virgin Mobile and this is my exact complain with them, they try make promises to assist or help with resolving whatever it is that needs to be resolved but then they never do. I’ve been waiting ever since my last report to hear from them and see what the update on my issue is. I wish there was a possibility to cancel my contract with them completely even if i had to give my phone back to them just so i can get rid of all these problems and complications.
|
|
|
Looouie
September 14, 2010
Incorrect amount debited from my account
I have called on numerous occasions to query why i am charged excess amounts on a monthly basis for my contract. I initially signed for 2 contracts but returned the one phone and contract after it took weeks for a number to be ported. i should be debited R149 per month. but to date here are my monthly debit amounts -
July - R721-98.
August - R362-42.
September - R1470-40.
Each time I call the call centre I am told I will be refunded within a week or 2. No refund. Can someone explain why?
|
|
|
Agromm
September 13, 2010
Possibly the worst service and communication ever
I called VM on 49 to confirm BUYOUT - contract expires 2010 but phone faulty -wanted upgrade - on79 called to confirm bank account details and was ensure that if i paid up the handset and air time used fully would be able to upgrade once payment received - transferred NEDBANK TO NEDBANK with the full amount at 10h34 on 79 - and here we are on the 239 with more than 8 faxes; emails; paper trail of names and promises and absolutely nothing - I call every single day - I have spent at times 90 minutes waiting and holding and being transferred to numerous people - i have been promised to get calls back - i have been promised that this person would do this personally and ensure my query was sorted - i have been assured that notes have been put onto my every call - yet when I call - there is nothing - no-one can pick up an amount which was transferred with the correct reference and contact names& numbers - the best is - you ARE NOT ALLOWED TO SPEAK TO SOMEONE IN AUTHORITY - nor WILL THE GENERAL MANAGER take your calls - you can only speak to a call centre consultant and I need to reserve my words iro the service - Mr. Nathan Williams - GM - I need answers please!
|
|
|
Emrinie
September 9, 2010
Totally frustrated with Virgin
Opened a contract with virgin mobil at greenstone shopping centre, edenvale. First mix-up was the cell no. we wanted to port. took nearly a month. Finally got that sorted after going to shop 5 times, then they start charging us for two numbers even though the shop and myself phoned and emailed accounts dept. explaining we only have one phone. Was promised the refund which nearly 3 months later never materialised. Phoned and was told that instead of refunding the money it will be credited (i.e we wont pay for 2 months and only a small difference the 3rd month). Guess what? They took double payment again! This has cost me going to greenstone to try and sort it out at least 20 times! That is my time, petrol and parking costs not to mention my fustration. I am now going to cancell this contract if they don't keep me holding on for hours!
|
|
|
Kublam
September 9, 2010
Stop lying to me because i am now tired of your lies
On Friday 24th of July 2009 Virgin mobile debited R4789.95 on my bank account and i called them the following next Tuesday to find out why and they told me i took cellphone fom them which i know nothing about. I told the i never took cellphone from them and they told me to fax the bank statement which shows that they debited money as well as the affidafit from the SAPS and the copy of my ID document which i did so that they can refund me. Since then they have been playing hide and seek with me telling me that the next day the money will be in my account and they never do deposit. Can you please give me back my money and stop lying to me because i am now tired of your lies.
|
|
|
Dangore
September 8, 2010
Stay away from them
Monday (day before yesterday) I was called TWICE IN ONE HOUR and today AGAIN by Virgin Mobile. I am subscribed to the DMASA opt out list and have been for more than a year. Obviously the idiotic Virgin representative who responded to my previous complaint by suggesting this very course of action could not understand my complaint OR DID NOT BOTHER READING IT. If I find out where Steve Bailey CEO of Virgin Mobile SA lives I will go pay him a visit, perhaps drop tons of paper notes on his lawn for him to read.
Of course the other option is that the DMASA is just a sham (also very likely, since they have never helped me stop any cold calls).
|
|
|
Hereiam
September 8, 2010
Breach of contract
My original contract with these *** stated that airtime would never expire. Now they decided that the T&C dosn't suit them and have decided to *** my credits instead of crediting it to my account. So yeah thanks Richard, all your promises of coming here and changing thinks were lies, your still a pommy *** here to *** from us like your forefathers did. I've tried call the call centre but because VM dosn't provide coverage in the Indian area I live in I'm am unable to get through. I tried sending them emails, no results, no reponses to faxes. Nothing. YOU DIRTY FILTHY PIG *** EATING LYING ***, this is called breach of contract, I never agreed with you to change the T&C. Should have gone with a real cell phone company.
|
|
|
Jlamber
September 8, 2010
Call center service is shocking
I have complained about them on this website before. They then did contact me but they activated the wrong cell number on my account! It took about 1 hour 30 minutes on the phone to sort this out. I also subscripted for itemised billing. After numerous calls I eventually received my itemized billing for July. I've been on the phone at least 9 times to get the itemized billing for August but it does not exist. This means that I can not claim the money back from work!!! They also invoiced me for R731.00 - when I have a Prepaid R500 account which means they load R500 worth of airtime on your phone in the beginning of each month therefore it is impossible for me to use more that R500 without buying airtime from a shop!!! I was never informed that their would be a migration fee or a signing up fee therefore I will fight this !!!
The call center attendents has put the phone down on me so many times it is not even funny anymore. It is just shocking. No one knows what is cooking and you can never ever speak to a supervisor! The one lady promised to phone me back that was about 3 weeks ago and I am still waiting.
|
|
|
Couldoubeloved
September 8, 2010
Stop phoning me with your attitude
This person (Stephen Moraia) phones me and says he is offering a talktime package. I say no thank you, I don't need it. Little Mr Salesperson insists that he wants to tell me about this amazing offer, and I say no thank you again. He insists again and I ask his name and inform him I will take it up with his manager. What is my manager's name asks the little arrogant sales guy. I want virgin mobile to stop bugging me with their offers. If I wanted your products I will seek it out and make use of it. I don't want people phoning me to make these offers and when I say no thanks, they become arrogant and cheeky. I know you got my details from somewhere, but stop phoning me with your attitude ! And if it is your subsidiaries doing the cold calling, tell them to phone people who don't have phones and leave us people who do have phones alone.
|
