Since December 2008, my R99 monthly debitorder was reversed every month. I went to Tygervalley 3 times to sort out THEIR problem, as I ALWAYS had sufficient funds in my bank account. Each time I had to explain to a different inept consultant what the problem was and they checked the details on the system and assured me everything was now 'sorted'.

Since 9 September 2009, I've been to the branch 3 times and phoned 4 times trying to get my contract cancelled and moved to pre-paid. Every time I have to speak to another consultant, every time I get a different 'outstanding' amount. This has cost me time, petrol and very high blood pressure. Apparently, the billing system amount and the in-store system amounts differ and, I quote the consultant, 'you should ignore the amounts on the invoices, as these are usually incorrect'.

I've since paid R940 to discharge my debt, but these amounts ALSO do not show on their system as finalised (it shows 'open'). What on earth??!! And NO ONE has taken responsibility or EVEN ONCE apologised for the MASSIVE inconvenience caused. Some of the consultants I spoke with: Lizaan, André, Keenan and Nathan. You guys are TERRIBLE!

virgin m0bile ported my cell number as per my request from att on thursday august 26th, they told me it would take not more than 24 hours to get my number up and working ..11 days later i am still waiting for them to resolved there "issues" as they have somehow lost my number, i have had this number for business 15 years with att and sprint..i have now requested them return the number to att, this was 3 days after i saw they were incapale of getting my phone to work ., i have spent over 9 hours on hold or waiting for operators telling me 6 different stories on why what and how..im am absultly sick to my stomach all i want is my number back in the hands of a capable phone company..and have a full refund of the phone i bought from them...i do not understand how a company is allowed to steal and hijack my phone number...

Since 9/3/10, Virgin Mobile has had ongoing issues with text capabilities as well as service issues and has YET to explain what's going on. I called 12 times yesterday, with 10 of those calls ending with loss of contact when they're live advisor line dropped my call. Both times I actually made it through to a real, live human being, I was given a prescripted explanation that answered NONE of the questions I was asking, and was very difficult to understand as the advisor barely spoke English. Not only have they not offered an answer as to what is going on or when it will be fixed but their help line is UNHELPFUL!

I am a contract client with Virginmobile, and have been for over two years. A few months ago, I lost my credit card. When the new card arrived, I informed Virgin of the number, but they neglected to process it. As a result, my account ended up in arrears. They never bothered to contact me, but handed me over to ITC as a defaulter. Everything was eventually cleared up, but it took over four months to get Virginmobile to deduct the arrear amount. I was promised by Jeffrey in their accounts depeartment that the ITC situation would be corrected, but to date Virgin has done nothing. I am going to do my utmost to make sure that everybody I come into contact with knows just how badly Virginmobile treats it's loyal customers.

I am very unhappy with the lack of any kind of response from Virgin mobile re various complaints. About a month ago I e-mailed them about network problems and the fact that one cannot get through via call centre as the queues are so long. My bank had rejected my debit order and I paid manually, it took about R200 in airtime to get through to the call centre who then promised to reconnect me after I faxed proof of payment... they never did. I had to repeat the process over again twice (literally resend fax 3 times).

Anyway so I e-mailed them about this issue and also the fact that I have about 10% network access in any given 24 hour period (this has improved since) and I still haven't received a reply after a whole month.

A couple of days ago I went to try upgrade my phone in the hope that a better phone would get better reception and was told that as my debit order bounced I don't qualify?? I am on contract so I can spend my money on airtime but not a phone?

I e-mailed this as well as a request for a bill 2 days ago and haven't had any response...