It took me 7 phone calls & more than a month for Virgin mobile just to come and collect my faulty phone that was only 3 months old. It took them over two weeks to get it back to me. When I received it my 8gig memory card was not inside-which comes standard with the phone. I phoned trough & was met with an arrogant response from the repairs department, Lincoln bluntly accused me that it I didn't give the sim card in with the phone and that I didn't tick the block where it says simcard thus I didn't give it in. I then checked my forms and there was no place to tick anything off.

I spoke to Nthato Moabelo who promised me that he will sort the problem out and get back to me on which I had to fax the letter I filled in. Nor he or Juliet Ndlovu could tell me why this letter didn't have the tick box on. I was asked to 'ignore' the repairs department & that they will get me a 8 gig memory card. More than a month later, several emails between myself Nthato Moabelo & Juliet Ndlovu & unreturned phone calls from both- I still have no memory card.

This is definately the most tactless, unreliable company operating in SA. Colin du Preez do you know what is going on in your department?

I also received a call about three weeks ago from a lady from Virgin, saying that I qualify for the phone and 1000 free sms, and so forth, and that first payment will only be 1 September 2009.

I was quite excited and went onto the internet to see what the phone looks like, and was really happy to receive my phone within 7 days.

It has now been three weeks and I still have not received my phone.

Today, 31 August 2009, the courier people contacted me at about 9h00 this morning, to tell me that they want to deliver my phone today, I said no way, I have been waiting three weeks for my phone, and now they want to deliver my phone the day before the payment must go through.

Its so convenient to send the phone to me the day prior to payment.

Not acceptable, I dont want the phone, as Virgin had told me I would receive it within 7 days, not three weeks, and not the day before the payment must go through.

I cannot remember the exact date and time, but it is approx three weeks ago.

Since you *****S insist on taking my money from my account despite the fact that I cancelled my debit order, can you take the money at the end of the month. It makes no sense and it's no use for you to take money whenever and if ever you feel like it. It will return unpaid and it affects my credit rating!!!

And talking of which, what is this nonsense about you taking 41 cents from my acccount? Can you *****s not count or at least not read what you own invoice says??

I have a contract with Virgin Mobile, very good service with the phone and the spares, but seems that they are slacking.

They suspended my line because I did not pay them, that's fine. So I payed them more than double what I should. It's been nearly two weeks after I payed them. My line is still suspended, I don't know what is the problem, I get no response from them, not via e-mail, they keep cutting the line when I phone them.

I need my phone as I am busy with interviews and business. I am sick of people who can't help me in my language, I need to speak their language but they do not even employ one person who can speak my AFRIKAANS. Can't believe South-Africa is becoming just like Zim in the service sector.

Thank You Peter for your site. You are doing the best thing ever and I think the rest of SA can back me on that.

Earlier this year I requested a new cell phone from Virgin Mobile, due to very poor service I cancelled my request, but I was still billed for this phone, this was at the start of May 2009, for the amount of + - R2500 (Virgin check ref. 34821370). I discussed this matter with the Billing department and was told that I would receive a refund. Up until today I have not received this refund. I made a couple of follow up calls, once I was told that refunds have been delayed. I accepted this and waited a little longer and when I made my next followup call I spoke to a lady by the name of Mosa. She was going to look into it and follow up with me, I have not heard of her. It is now August, heading towards September, and I have not received my Money. I really do not know what to do anymore, I really dont.

VRIGIN, please get your act together and give me my money back! WHAT DO YOU GUYS WANT ME TO DO??? PLEEAASSSEEEE!!! I'm starting to see this as theft, pull yourself together man! C'mon!, And PLEASE do not phone me with attitude again.