Last month Virgin Mobile credit card system kept rejecting my Credit Card. I had made over 20 attempts using my credit card to get my service reinstalled. It finally took me 2 weeks to get someone to help, I had to call a corporate number to the publicity department, on May 17, 2010, I left a message. I was called back by a woman name Jane or Jan from a Eastern Washington area code. She promised me a free months service and A $20.00 credit to purchase ring tones and graphics. She got my credit card to finally be accepting by Virgin Mobiles system. Now Virgin Mobile refuses to honor the promise of the free month of service she promised me. Corinne, the woman, I talked to today said that she no longer worked for Virgin Mobile. Whether or not she works for Virgin Mobile now I believe that Virgin Mobile should honor the promise of a free month. I talked to several people at Virgin Mobile before she helped me and had not gotten any results. I was promised that it would be taken care of by several people and would be called back, guess what no one called me back but Jan/Jane.

May 11, 2010 I renewed my monthly service of $29.99 on their webpage. The total charged to my debit card/bank account was $32.40. Later the same day Virgin Mobile, unauthorized transaction, drafted my debit card/bank account $34.69 for the same phone account. This caused an overdraft of my bank account so my bank charged me a $35.00 overdraft fee.
May 15, 2010 I spoke with customer service about this. The end result was, they credited $32.40 back to my debit card stating the actual total monthly charge should have been $34.69 and I was to call customer service when the phone account was due in June 2010 and they would honor their mistake and credit my phone account the $35.00 they caused me in overdraft fees.
June 12, 2010. I spent 1 hour 37 minutes trying to get the representative to understand the situation. I don't know if he didn't understand or what. I went over the same this many times.
Their unauthorized draft on my account May 11, 2010, caused an overdraft of my bank account.
My understanding was the payment ONLINE was for my monthly service, therefore there should have never been an additional draft against my account.
All I am trying to do is recover the $35.00 they cost me due to their unauthorized draft of my debit card, bank account.
At this time I have no resolution.
have reprted them to BBB

I have been an very good customer for Virgin Mobile for over 3 years now. I lost my job a few months ago, and learned of the 'pink slip' program offered by Virgin Mobile through a representative while trying to resolve another issue with my phone service. The rep told me that if I was interested to apply online, which I did immediately upon hanging up with him because the rep told me I had to be enrolled in the program for 60 days before I could submit a claim.
It has been almost 3 months since I signed up for the program and when I called today to get the credit for my phone service, I was told that they have no record of me enrolling in the program. Go figure...

iwould like to say that i Taquisa Battle did not authiorize the use of the credit card ending in the last four numbers 4451. the use of this credit card is no longer avaviable for an type of use towards my cell phone account. My cell number is 202 423-9591. The credit card is no longer avail to retreiver any type of information the card has beed totatlly disconnected.

wow I have been a customer of virgin mobile for over 3 years and i can tell you that’s its been the last 3 years of hell... 70% of the time I top-up $60.00 to my phone and now they are charging me $3.68 for tax service after I pay tax at the store to bye there top-up card that does not make any sense to me. so if anyone knows how I can file a sue against them please let me know this is not right I even recorded some of the conversation with the customer service after they hung up the phone on me 5 times also found out they are in the united kingdom why is the website say virginemobileusa but its not in the usa they would not even refund me my money back they stress me the hell out and I got sick after the 8th time talking to them I have bad asthma and anxiety attacks boy what king of business are they running boost mobile is way better yes I should have listen to my husband and got the same company he goes thru...