I got a cellphone contract from Virgin Mobile in June 2010 - the phone had speaker problems and I took it in the first time. They sent it back and said they upgraded the software. When it came back I had the same problem and I sent it in again. they sent it back to me and said they couldnt find any problem in the phone. The phone continued to have problems and when I requested them to change it they said I must send it for repairs 3 times until they consider giving me a new one. I complained again through Hello Peter this year and they offered me an upgrade of a specific group of phones. I refused it and decided to cancel the contract - they gave me a cellphone buy out of R1 241.00 which I paid off on the 8th of March and updated them. They advised me that my contract will be cancelled 2 months later because they needed to deduct the airtime I have used previously; which I didn't have a problem with. I only realised this week that in April - Virgin forgot to deduct their airtime money of R494.00 and then in May they tried to double debit the previous amount and the then current which was a total of R1 494.00; this amount reversed because I have never allocated so much towards Virgin Mobile. So suddenly I was in two months arrears and with a current and final outstanding amount of R597.00. I have been calling them to find out how much and why April was not deducted and collections or billing can not give me an answer. Today R500.00 was deducted twice from my account and they will also deduct R597.00 on the 1st of June. How can this be allowed.
No one consulted me about this money that has gone off and this is not fair that they justify their own mistake and take money that is no longer allocated to them but to other accounts. Now I'm gonna be in arrears with my other accounts because of them. I don't have a problem with making an arrangement with them to catch up the month they missed but this is not allowed. My account is not a playground or open for debits to go off unauthorised

THE ONLY THING VIRGIN MOBILE ARE GOOD AT IS REMOVING YOUR CASH FROM YOUR ACCOUNT
7 MONTHS STRAIGHT THEY OVER CHARGED US THEN WE HAD TO PAY TO PHONE THEM TO GET OUR OWN MONEY BACK WE NOW CANCELED THE CONTRACT AND WANT TO GO TO COURT THEY HAD THE BRASS NECK TO EMAIL US A HOW WE DOING SURVEY TODAY VIRGIN ARE THE WORST COMPANY IN THE WORLD
AND SORRY IS THEIR BY WORD

I ordered a phone from Virgin Mobile with overnight shipping. When the phone was not received in a week, I called and cancelled the order. The money was credited back to my account approximately a week later. Then after another 2 weeks passed, Virgin Mobile shipped the phone and forced the amount out of my prepaid Visa account, overdrawing my balance. I immediately returned the phone and was told it would take 3-5 days to refund my $174.00. That was 2 weeks ago and they still have not refunded me my money.

i purchase a telelphone from Virgin Mobile, within 2 weeks the phone started going haywire. I contacted Virgin Mobile and they sent out a replacement phone. Upon recieving it I tried to activated threw their tech support. i was informed that the phone sent to me was already issued to another customer and they could not activate it. I should wait 72 hours for engineer dept to find out what went wrong. It has been almost 3 weeks with multiple calls to virgin mobile with no Help. the keep telling me they waiting on the engineers to find out what was wrong with the phone. Still no word and no information. I even told Virgin mobile to just refund my purchase price and keep the $120.00 paid on the air time, they refuse to do this, still insisting i wait on the engineering dept to contact me. I feel as if i was robbed. Not only did I PAY 200.00 FOR THE PHONE, BUT SINCE THEN HAVE PAID 120.00 IN AIRTIME CHARGES. I am being threatened with losing my job because their is no way on contacting me for assignments. Will someone please advise me of how to tackle this company and get my money back. Their customer service is so untrained and rude & cannot help in resolving any issues.Their need to be some kind of Class Action Lawsuit against this COmpany.

Hi All: Have lost my mobile in Mumbai airport on early hours of Friday at 5 AM in the morning on 1st April 2011. Request you to kindly bar the access of the sim for the mobile number +91 92438 23223. Kindly advise next steps and help

Thank you so much

Sincerely,

Narendra Rapeti