Don't be stupid buy any virgin phone.


In March I buy virgin phone bearing no 9250311425 from market only because of call rates are cheap.
but my friend don't do mistake to buy virgin phone.

In march 2009 I buy same phone from market but till today i repair so many times but not working properly.
I call to authorities to lodge the complaint but no response

Now I keep this phone for my children s for playing it.

NOW I REQUEST THE PEOPLE DON'T BUY ANY VIRGIN PHONE

Thanks & Regards

Ahmed ( Delhi)
09818719009
09911339029

I sent this letter which explains all:
To whom it may concern

I have had the most disgusting service from Virgin Mobile and will try to explain.

1. I was called to say that I qualify for a new phone (April 2009). I was told that my application was successful. (I am to this day NOT AWARE of even applying).
2. Upon receiving my first statement, I was billed for a line that was ported to Vodacom in January 6, 2009. 074 104 4571. I blocked the payment, and reported the mistake, or I thought it was a mistake ( much rather incompetence.)
3. On the second statement, one month later, an amount of R1 500 was illegally taken from my account and once again there was the charge for the above number. This I allowed through and many many many calls and e mails from my side with NO, NONE AT ALL, reaction from the so called SORT ME OUT centre. (What a joke!)
4. We will call you back in 20 minutes has proven to be a lie, as this never happened.
5. I was promised that the problem would be sorted as the person(s) that spoke to me could see, or so they said, that there was a mistake on my bill.
6. On the 5 May, 2009, I received a Nokia N96.
7. On the 19th July, the cell refused to boot up. I went to Musica store and was told that I need proof that I bought the phone from them, I have been billed three times for the phone, but I need proof of Purchase before they could take the Phone in for repairs.
8. On the next call, I was asked: You opened the phone so there is no waranty. I objected and was told: You opened the box, so the waranty is cancelled. (How would one use a phone in a box? I really cannot tell you. I told the guy that he cannot be serious and was told that that is the way it works, if the box was opened, the phone must be fixed at my cost)
9. I was promised that the bill which should be R550 will be corrected. And on my request as to what my next payment would be, was given the amount of about R926. BACK TO SQUARE ONE!
10. I asked repeatedly to speak to the Manager, or director or whatever the person is called designated :IN CHARGE and was told that they were not allowed to give out that info. But I must tell them and they will sort it out. I was left with a dead line on many, many more than one occasion.

I would like to know what my next step, short of legal advice, would be. This letter will be forwarded to Nokia. This is a desperate attempt to get this sorted out.
I have a phone I cannot use, a bill I will not pay, and I do not have the time as I have a business to run, being a small business man that works for myself. NO WORK, NO PAY. My Patients cannot contact me, I have lost all my info on the phone as the phone is dead. AND no-one interested in helping me.

I can highly reccommend the salesman in the Musica Shop at Fourways as he sincerely tried to help me, he can be contacted to confirm all the above.

Yours faithfully

Dr Francois Connoway
0741044571 (NOT YOUR NUMBER, THIS BELONGS TO VODACOM SINCE JANUARY)

I was billed twice in July for a monthly charge. When I called to complain, they gave me some story about why it happened, and finally said they would give me a refund. I called again four days later, and they said that it would take 3-4 business days. When I called again 10 business days later, (today) they told me the credit had been made 14 days prior and the investigation was closed. I asked why, if that was the case, the person I'd called the first time couldn't see that the credit had already been made. Well of course they didn't have a good answer and only apologized. they told me that I have to call my bank to track the credit, as it could take an entire billing cycle to show up. Of course this is BS, the credit was never made 14 days ago. This company outsources its customer service to India and the reps are difficult to understand. They also are obviously reading from a script and can't respond to individual issues.
Virgin Mobile gets an F for customer service.

I went up and got a $20.00 top off card to add minutes to my virgin mobile phone and after entering all the info., i ended up with (0) minutes! I called them and they gave me a number that doesn't even exist. Do you think they would give me a refund? HELL NO!

They will sell you a phone knowing that not all areas are covered and they will take your credit card info for monthly billing and when you try to cancel your account, their customer service reps are trained to say that they can not give refunds on deactivated accounts. It took me several days to actually get to a customer service supervior who now states their computer system is down and updating and that it will take a WEEK to resolve and issue my refund. This has been going on every time I call. This is a big scam. To sell you a phone that doesnt offer a very good coverage area and then get your debit card so they can keep charging you without offering a refund AT ALL! I bought the phone at a best buy store and they have no clue what this company is doing to the innocent buyers. Best Buy will take the phone back, but has nothing to do with you getting a credit on your debit card for the monthly plan. DO NOT DO BUSINESS WITH THIS COMPANY!