virgin mobile has been deducting money in my account as they like. when i signed the contract they said they going to deduct R120 per month. the service is so undesirable, i dont to continue using Virgin mobile any more. the service is poor, unfriendly. im tired fighting with Virgin Mobile.

When virgin mobile launched it's 40 dollar unlimited broadband to go plan it was unlimited g/bites now they are restricting it to 5/Gigabytes per month. I feel that they lured me and other individuals to buy there product and scammed them of thinking they had unlimited g/bites this is unfair and will be making a formal complaint to the FCC asap!!!

As a casual user of Virgin Mobile's pay as you go broadband, I am extremely disappointed they narrowed down their pay as you go plans from four plans to two.

The $20 plan they had was sufficient for me as it gave me 300mb of data transfer for the month. Now, you have two choices, $10 for 10 days or $40 for 30 days. I will acknowledge that the $40 plan gives you unlimited usage.

Well, here is the kicker. At Walmart they offer the old plans that Virgin Mobile used to offer. I asked Virgin Mobile's customer service if I buy the top off card from Walmart and apply it to my broadband2go device, will I get the old 300mb data transfer usage. The reply was no. I have to buy a new broadband device from Walmart to get access to all these data plans!

I replied there is nothing wrong with my current broadband device and why should I have to buy a new one for $80 to get a much wider selection of broadband plans that you previously offered anyway.

On February 11, 2011 I started having problems with my Virgin Mobile GPS.The error message it gave me was, "error renewing your subscription. Please try back later. I called VM to ask them to help me get it to work again. I talked to a rep and she told me how to reset my MSID on my phone and it should solve the problem. It didn't solve the problem so she said that I have to be calling from another phone that is not my VM phone so she can help me troubleshoot the problem. I had to call back with another phone line and of course, it was hard to get a live person because every time I call VM and try to do so it reverts back to the beginning of the greeting. I finally was able to get another rep on the line. To by-pass the greeting you have to say "top-up" and then "none of those." The 2nd rep told me I would have to wait up to 4 hours while their system updates so that my GPS will work again. I waited until the next day and tried to use my GPS again. It gave me the same error. I called VM again and the rep told me to go to settings, location, and turn on my GPS, but it was already on. He then told me that unfortunately he can't help me and would have to escalate my issue to a higher level. He said I would have to wait 24-72 hours. I told him I am very upset that they can't help me now because I really need GPS. The rep replied by telling me that in that case he will transfer me to the higher tech support now. He transferred me and another rep answered. He asked me for my phone number. As soon as I gave him my number the call was disconnected. I am not going to bother calling them again since it takes forever to get someone on the line, and then when I do, I'll be hung up on. I'm going to switch to another provider. What I don't understand is that my GPS was working fine last month and the month before. I've had this new phone for only a few months and now the GPS doesn't work at all.

I'm really bad at directions and my fear is that I'll be in a neighborhood that I don't know and I won't have any help when I'm there. I also really need my GPS because I need to see my mother which is hours away from where I live and its a pain to retrieve get mapquest or yahoo and then have to print them out. I guess I'll have to do that until I get my new phone provider. NEVER MORE VIRGIN MOBILE! NEVER MORE!

At the moment I have no reception on my phone with my virgin sim. It comes and goes every few minutes. This happens every month. I can't even call customer service, and even in the past when I have, the trouble-shooting procedure leads to nothing. At the end of the day, no one can fix this problem. My SMS's also don't go through immediately, sometimes it takes a whole day. This is pathetic. I pay my monthly fees, but Im not getting proper service? I don't want to hear pathetic excuses that are used over and over to keep customers at bay, 'we're having problems in your area', 'our technicians are working on it'; I have heard them all. Vodacom, MTN, CellC never have these problems, and I know because I use all 3 of those service providers too. I do not wish to continue with my contract if I'm not getting service. I am giving Virgin the opportunity to resolve these issues before I take the matter up with ICASA.