I purchased a Virgin Mobile phone as a gift for someone at Walmart. Then I purchased the airtime online on the day the gift was given. When I purchased the airtime, I told them this is a one time charge! They continue to charge my Credit Card and won't stop! I continue to dispute the charges, but this is ridiculous. They did not do what I requested, they continue to take my money and won't correct the problem. Virgin Mobile is dispicable!

this is the email sent to VM, under the heading
WHY I"M KISSING YOU GOODBYE

I have been a Virgin Mobile customer for years, with no complaints, but I am so disgusted by the treatment I have received over the last month that I am terminating our relationship with rancor, and am taking the time to tell you why.

My VM phone developed connectivity problems, and so I called your help line, struggled with the asinine Alex to get to a "live advisor, " (It is so difficult to get through that I resorted to answering his
infuriatingly irrelevent, inane questions in Russian, which proved to be quite effective). Unfortunately, the live advisors were indeed live, but not sufficiently fluent in english to be of real help ( I love the way they all have stage names like Richard, Patrick, Sylvia or Betsy). The tech support people were more fluent, but unable to fix the problem, though some of them tried. I figure I logged about 10 hours on the phone trying myself, but to no avail. Finally, on the advice of a techy, I purchased a new phone, a Samsung Manta, just like the one my wife uses (works fine), and figured the problem was finally solved.

Wrong. The new phone wouldn't connect. I logged another six or seven hours trying to connect to the network, again to no avail. Finally, my calls for help hit a dead end. I was informed by both "live advisors" and tech support that my problem had been kicked upstairs to "a higher level" and that they were no longer authorised to help me. Furthermore, I was told that there was no way I could communicate directly with this august "higher level, " presumably because they were too high to be bothered. However, I was assured that someone from the "higher level" would be contacting me within 72 business hours, which of course never happened.

I tried email. The only replies I received were irrelevant bragadoccio about how great VM was. I even got one reminding me of my Vkey number. My Vkey being my birthdate, I hardly needed a reminder. Finally I concluded that this was VM's way of telling me to go jump in the lake.I sent a last email a week ago, saying that unless I got a real response, I was terminating. Unsurprisingly, no response at all.

Then there's the question of billing. I've purchased a phone that is useless. Even worse, the $15 in airtime that I paid you to keep my account open while I straightened this mess out has magically disappeared, even though I haven't succeeded in placing one single call since I received the new phone.

How can you possibly justify this robbery? Is Sprint that untrustworthy?

So tomorrow, I'm going down to RadioShack to purchase a new phone from AT&T, which has a far superior network in my area anyway. RadioShack also have a trade-in option which I intend to take advantage of with my worthless VM Arc set, and of course the defective VM Manta. Maybe they'll give me five bucks for the two of them. I'll take it.This whole fiasco has left me exhausted.

So pucker up, Virgin.

I cancelled my V100 prepaid agreement with Virgin Mobile at the beginning of February. I had somebody from VM contact me telephonically the following day to confirm the cancellation request and was told that the contract would be cancelled immediately. I also noticed that the call rate increased with this cancellation. At the end of February, VM took R100 out of my account even though this number had been ported to MTN I had this amount reversed at a cost of R35. On the 23rd March (2 days before the normal deduction date), R200 was deducted from my account using a slightly different description, but with the same account number. This is theft. The fact that I now have another R35 to pay to have this payment stopped is unacceptable. The reason why the description is changed is because VM know that the bank will automatically stop the payment if the details are the same as the previous month's stop payment request, so they know what they are doing. Is this the type of company that you want to do business with????? I am sure that Richard Branson would be horrified that this is how his company does business.

bought a prepaid phone from virgin mobile for my daughter for christmas bran new and 3 weeks later it broke it wouldnt charge and there was nothing they could do about it but send it to get fixed they should have replaced it with a new one and they were very rude

I CONSTANTLY receive telephone calls from Virgin Mobile trying to sell me a cellphone contract. This happens every second day or so. What makes it even worse is that when I tell the person phoning that im not interested, they try to convince me that I should be. ANd then... they phone me again two days later. After this kind of harrasment, I WILL NEVER become a Virgin Mobile customer. EVER. So you are wasting your precious money calling me. The other day, I was in a meeting when they called several times and i rejected the call. They phoned me on my landline number (which is from about 10 years ago and at my parents house, just proving how old the data is your being sold) and harrassed my mother who is very ill.

Firstly I demand to know who gave you my contact details - and i demand that you NEVER call me again and for the sake of doing business in a professional manner, focus your marketing in some other way, cause EVERYONE i know gets harrassed by you and would therefore never be your customer.