|
Giman
January 20, 2011
Virgin Mobile you continue committing fraud
I am SO sick and tired of Virgin Mobile and the DISGUSTING service !!!
This is the FOURTH month in a row they have charged me for 'free unlimited' sms's that my contract states and that i signed - therefore again they are being completely illegal and are taking my money - this is fraud!!
I signed my contract before it was 1000 sms's - it was signed unlimited and therefore i should NEVER be charged - i now have NO airtime AGAIN - i am so tired of being told they will fix it only for it to happen the next month ! You are the most SHOCKING network provider in this country !
And i'm even more tired of being told they'll refund me and never do - I'm owed over R400 from Virgin Mobile and if i'm in an emergency because of THEM i cannot even make a phone call or send an sms!
Stick to your contract Virgin Mobile - you are the biggest dissapointment!!!
|
|
|
Conseq
January 20, 2011
Overbilling and no commitment and lack of concern
I had a first contract with Virgin Mobile which was due to finish in July of 2008. I submitted my phone (Imate K-Jam) for repaires, I didn't even receive a loan phone to go with my sim card, Virgin Mobile just expected me to wait 21 working days before receiving and making calls.
I then went 21 working days later, to colloct the phone. I was told that the phone is not back and there might be an Admin fee that I need to pay. When the phone was handed in, there was no Admin fee represented on the receipt, and due to the fact that no one from the Sandton Virgin Mobile had the decency to call me and notify me of the status of my phone, it took Virgin Mobile 17 months to try to help or I call it passe the bark because they gave me a phone that worked for a week and stopped working.
Then teres the issue of my upgrade. I upgraded to another package while my other phone was in repairs. Despite this, Virgin Mobile continued to bill me for my previous contract even when it had ended. I notified them of this 18 times already and they promise to call me back, but no one calls me back. when I call, I don't get hold of the same person who made a promise the last time I called.
|
|
|
Ridalle
January 20, 2011
No response to email on cancellation of contract
Took out a contract on 220808 because of package offered and we could port from Mtn. Had to port as business number has been in exsistence for 10 years.First tried to port in January then in February were told that they were doing maintenance could not port. They tried again in March and were requested by the Shelly Beach branch to try again in April. I sorted problem out and requested they try again in May was not done .Handed the phone into Shelly Beach branch on 16 0609 stating that they cancell the contract and debit order.Have had to pay for both services so as to not lose the number. Were then given contacts at head office to sort out this problem then the head of the porting department phoned and said that they were now ready to port me and told them not interested.Nathan Williams assured me contract and debit order would be cancelled and R 2088.99 would be reimbursed to me and they would sort out the problem with Trans Union that Virgin had instigated for none payment . Last heard from Pinky Mnisi on 190110 apologising for bad service and telling me that they had the phone and Claudia was now going to sort this out and keep me informed. Have heard nothing to date.
|
|
|
Jiovanny
January 19, 2011
Barring my phone unnecessarily
Firstly I would like to say that I have had enough of Virgin Mobile SA as they cannot get anything right. When I opened a contract. They had wrong contact details so I did not recieve statements for 4 months. I contacted them and gave them all my details again.
Next i had a debit order for the 26th every month which i contacted them to change to the 31st. Which they did not and it still went off on the 26th and was returned and i was charged for the return. On the 27th Virgin barred my phone due to unpaid account which was supposed to be debited on the 31st. I had to reactivate my account. I did not recieve any warning of being barred. They have barred my phone a number of times after even with me making a payment. Which i have had to reactivate. I then contacted them 2 months ago with new bank account details for the debit order. Last month i made a electronic payment because they debited my old account details which was returned. I contacted them again this month because they did they same as last month. i was told they had my new banking details on their system and asked if they could debit it from my new details which they did. My phone has now been barred again.
|
|
|
Kiomane
January 18, 2011
Virgin Mobile does not support blackberry
Enough said. And that is enough to get me to change to another service provider that does.
|
|
|
Sehkovin
January 18, 2011
Misrepresented about contract
I just opened a contract with Virgin and specified to the sales representative that i will be using my sim card in a BlackBerry that I would buy separately. He failed to tell me that virgin doesn't support BlackBerries and now i found out that I will never be able to access the internet from my phone. I phone the customer care constantly and they never carry out anything they say they'll do. Now i am stuck in a 2 year contract and cannot afford to leave. I am disgusted with Virgin and it's service!!!
|
|
|
Inseka
January 17, 2011
Still billing after account closed
My account was closed in December 2009 but I am still being billed. I have called in multiple times and each time the person says it will be sorted. I can never speak to a manager because 'she is currently out of the office'. Reference number 2472512. I closed my account because of the sheer incompetence of the organisation and it seems my fight will never be over.
|
|
|
Qiwap
January 14, 2011
Still waiting for my account to be refunded
As reported on Monday Virgin Mobile deducted money from my account that they were not authorised to take. Only last month they paid me over R300 for the exact some incorrect billing. After I sent an email telling them to rectify the situation I was told on Tuesday (also here on Blue Peter) that the money would be in my account in 3 working days.
I told them this was unacceptable and that I expected to be reimbursed immediately. I didn't get a response from them until yesterday morning, when I was told the money would be in my account by 14:30 and that I would have the proof of payment emailed to me. Needless to say, I still haven't received said email or received any funds into my account.
I am now being ignored and my emails not responded to - a tactic that I am used to Virgin Mobile using, but that nevertheless frustrates me. I don't know why I am suprised - this is exactly what they have done every time I have spoken to them - made promises and given deadlines but stuck to neither. And you would swear they are all VIPs for the lack of response you get from them.
|
|
|
Licide
January 14, 2011
No response to E-mail regarding shocking service
No one at VMSA is interested in the problems they create. They are all very helpful when it comes to signing a contract with them but the minute anything goes wrong they are quick to pass the buck. I phoned repetiviely in order to speak to someone that would assist me and nothing comes of my phone calls.
Eventually I posted a complaint on Hello Peter and that evening I received a call from Fiso Tshivhandekano apologising for the inconvenience. As I explained to him, an apology does not sort out my problem. I told him that I would e-mail through the entire history of my problems with VMSA which I did on Wednesday morning as well as e-mailing Colin du Preez (head of complaints) and Priscilla Mpuru (head of accounts & billing) however I've received no response from any of them.
The customer service at VMSA is shocking and I will keep at this until it gets sorted. I will keep going until I get to Richard Branson himself if need be - alternatively, I'm sure the newpapers, facebook, etc. will be keen to know how VMSA deducts incorrect amounts from people's accounts and doesn't reimburse them. This is theft!
|
|
|
Yelkov
January 13, 2011
Stop taking my damn money
I called Virgin call centre November 3rd 2009 to switch my contract from prepaid to pay as you go as i did not wish to renew the contract. It is now March 2010 and i have once again been debited with my instalment, i have called every month and have been told numerous excuses...'virgin bills a month in advance'...and in january they said ' there was a mistake and the money will be refunded', it is now march and you people owe me like 4 months of installments, i would like this money refunded immediately. I would appreciate a phone call to explain how this can continually occur when each time i call in i provide reference numbers from the previous call so it is quite obvious that i have been calling in regularly. I would like to be reimbursed as soon as possible.
|
