I have been spoken to several agents from the billing call centre dept about my problem. Carol on the 24022010 at 11:30, case nr: 2467335 and Mandisa Dlokweni on the 25022010 at 10:25, she opened a new case id nr: 2467810 and call ref nr: 43883460. Both promised me an e-mail in regards of our conversation and the conformation about the incorrect billing and that an adjustment must be made on my account with the case id numbers. I am still waiting for the e-mails. I cancelled my contract as from 01012010, but I was given airtime for January 2010. I made several calls to sort this out and on the 08012010 the airtime was revoked on one and on the 09012010 the airtime was revoked on the other phone. My phones were made prepay as from January 2010. I received an account of over R3700 on the 13022010 for the airtime of the 2 phones and a handset buyout. I send an e-mail and my son phoned about the account on which the handset buyout was credited on my account, but the invoice for the airtime and itemized billing for a prepaid account was still left. I have send e-mails and phoned to get this sorted out and still my problem is not sorted out even faxed the billingmanager, got no answer.

Complaint started on the 3rd Dec when i spoke to somebody about my bill, who its what you have used so deal with it and have a look at your online account, which i had prevouisly complained about because it wouldn't let me on due to technical difficulties.
I emailed on the 19th for somebody to come back to me about being overcharged on my bills, as the manager didn't get back to me. Its now the 11th of Decmeber and i am still waiting, they now want me to call them at my cost again to get through to somebody who i will have to explain everything again. What can i do

I called Virgin Mobile in September 2009 to cancel my cellphone as I havent used it in over a year. I was advised on the call that the account has been cancelled and is now a prepaid account. I was not advised that there is any payments outstanding on the account. I found out in December 2009 that Virgin Money had listed a Default on my ITC profile for 'non payment' .

I have been battling to get hold of somebody at Virgin Money to completely remove that listing from my profile as it is affecting my ability to apply for credit.

Virgin money has also illegally added the default because, as per the National Credit Act, Virgin Mobile or its collection agent should have called me about an outstanding amount to give me the opportunity to settle the account and then they should have sent a written notice BEFORE the blacklisting occurs - nobody has done that.

I have spoken to a VM collections lady today because I have paid the final balance and want them to remove the nasty information from my ITC profile and was advised it will stay on my profile for 6 months to 3 years . I want to apply for a homeloan and obviously this will have a bad effect on my application.

Virgin Mobile have no interest in dealing with complaints. They do not provide an idiot proof or ease of access to an email address especially for complaints because they do not want to deal with them. Beware of their mobile deals. Even if you are a good long term virgin media customer they will do a credit check. First of all they will ask for your Virgin Media customer account number to verify who you are. Then they will do a credit check. If Virgin media has your address slightly wrong then you will fail a credit check.

If then you phone about a complaint you will be forwarded to sales and without you knowing it the process has started again and a credit check done. If you then complain again you will be forwarded to a foreign country where again they will credit check you. At this time you have not been told that your address is slightly wrong and now you will recieve an email from them saying do not try to get a mobile off them for at least a month. The reason they give is because you have been credit checked locked.

AGGGGGGGGGGGGGGGGGGGGGH

When you complain to them you will get all the sympathy you want but no action or admittance of stupidity of their service. When you insist after talking to OFFCOM about how to complain with virgin mobile and you wish to complain in written form they then will give you an email address. No it is not an email address designed for complaints it is just [email protected]. Virgin mobile do not have a dedicated system for complaints because in their delusional world of virgins all their customers are happy and living the life of a virgin lol.

Now a message to Sir (lol) Richard Branson. Get your companies act together or someone is going to come along and compete in such a way of which makes you look like total market traders; and eat you alive. Oh what a thought all that bearded hair in ones teeth. Stop thinking of floating in a balloon around the world and come down to earth and pretend to be a mystery customer and see your failings. How on earth you got to where you are is totally beyond me. Just show’s this world is full of rich men based not on business ability but total chance or luck.

Why can’t you be like virgin media and treat customers decent. A quad service my assssssssssssssssssssssssssssssssssssssssss!

First contact to have Virgin Mobile service activated and phone number ported from another provider. Asked for SSN as part of the "Process". Did not provide SSN and followed up with current mobile provider. They could not expedite request to transfer service. Tried to activate online. Cannot port # on website.

Second contact to Virgin Mobile. Process went smoothly with NO MENTION OF SSN! Please be careful when you provide SSN information to contact centers that are not in the US. This information is harvested and sold. I am highly skeptical that there is any avenue of recourse in these instances.