Here is a sample of a letter I wrote to Headquarters at Virgin Mobile.


Virgin Mobile Corporate Headquarters
10 Independence Boulevard
Warren, New Jersey 07059

Fax: 908-607-4822


Attention:

Daniel H. Schulman
Chief Executive Officer, President and Director,
David R. J. Messenger
Chief Administrative Officer and Chief Corporate Development Officer
Peter Lurie
Co Founder, Secretary and General Counsel
Jonathan Marchbank
Chief Operating Officer
John Feehan Jr.
Chief Financial Officer and Chief Accounting Officer

Gentlemen:

My name is ________________ and I am a Virgin Mobile customer.

On Monday, August 17, I make a debit card payment on my account. Upon making payment I was told that Virgin Mobile was updating their systems. In the future customers should be advised of updates in advance so that if technical difficulties occur one is aware.

On Tuesday, August 18, I called Virgin Mobile and to my dissatisfaction I was told I did not make a payment to my account and was never so insulted by your live advisors.

On Wednesday, August 19, I called Virgin Mobile again and was accused of not paying your bill again

Today, August 20 was the first day I was able to access your website. I have been inconvenienced and disrespected by your live advisors who are not knowledgeable of the services that Virgin Mobile provides/

Attached please find my proof of payment from my bank and print outs from your website (all dated August 20) verifying that payment was made and accepted.
For some reason your live advisors are not able to access my account activity and payment history but I was able to do so on your website and print my proof.
I also find it funny how I am still able to receive incoming calls and make outgoing calls but not able to text message. If I did not pay my bill how am I able to have partial service.
I expect for service to be restored to my account immediately and for adjustments to be made to my account for this inconvenience. Not only was I insulted by various live advisors but no one could seem to be of assistance which is why I writing you today.

I can be reached __________________. I look forward to hearing from you immediately.


Still no response and I have been with partial phone service for 4 days. I plan to take this to the media if this dies not get resolved in 24 hours.