Bought a Rumor2 cell phone and notice a $0.15 charge everyday at midnight for "XTRA'S". I sent them an email and they replied back that I activated the internet service. I only use the phone as a phone. No texting, surfing web nor playing games. After three email they only refunded $0.15. I sent an email to my Aunt and she never checked her billing online and she also found the fraudulent charge also. She is now fighting with them.

I have purchased 4 phones as gifts from Virgin Mobile this year. I have since then had 5 erroneous charges and one phone that they have been trying to "un-lock" and activate for 5 days. When I requested to speak with a supervisor I was hung up on and when I was speaking with a supervisor named Mark the phone disconnected (or I was hung up on again). It is utterly ridiculous to run a corporation this way. What regulatory agency handles telecommunications complaints - is it the FCC?

I have been trying to return my cell phone to this company but keep getting passed around and put on hold by "specialists". After being passed around I am sent to a line with a recorded message stating the line is not in use at this time. The last time I called, I was transfered to a line for a 1-900 number called "Sex Talk". All I want is a refund.

I signed up for the $49.99 monthly no contract unlimited cell phone service. I purchased the phone and signed up for service on the website. I linked the plan to my credit card to be billed monthly. Of course the first month was charged and paid. The next month without warning the phone was cut off completely. I spent more than 35 mins going through their automated "ALEX" system to finally get a live rep. I explained the problem and the rep took my information of my credit card again and the charge was made. I inquired whether I would have to call every month to do this and was assured that would not be the case. Needless to say this month once again the phone was abruptly terminated. The response from customer service was, " the system says their is no money on the card". This is a credit card not a debit card. It does not maintain a balance. Despite having sufficient contact info from me Virgin Mobile made no effort to contact me prior to terminating service. That is wreckless since a phone is a lifeline. It has no incoming or outgoing service. Next, regular unsecured credit cards don't have balances on them and never will. If you don't want to accept them then only take debits. When you keep terminating service Virgin Mobile treats good paying customers as though they are deadbeats. I am cancelling service and hope this post gets read by anyone considering Virgin Mobile service. They also fail miserably to offer a direct line around that automated nonsense meaning and added time investment to fix their errors. I do not recommend them.

I have been a virgin mobile user for about seven years now. i have bought virgin mobile pre paid top up cards at cvs many times. i never had a single problem, and then it happened. i bought a new cvs virgin mobile recharge card on monday december 22, 2008. i tried to add the time to my phone only to get a message from virgin mobile that the card was out of date and not valid. and then virgin mobile refused to add the twenty dollars to my phone. after several phone calls to virgin mobile i was told to return to cvs and have the store fax a copy of the receipt to them. i went back to the cvs where i bought the card the store manager and the shift manager went out of their way to do just what virgin mobile ask of them. cvs can be proud of these men. they know what customer service is. i saw them fax the receipt myself. yet virgin claims they never did, the manager sent it again, virgin mobile says we did not send it. yesterday was christmas day, i didnt get to call my mother, as i dont have any time on my phone. today is december 26 2008 and still no time. my mother went out and bought another top up card and put time on my phone so she could call me today. but i am yet to see the time i have already paid for. shame on you virgin mobile for using cvs to rip people off. i will return to my cvs store but it will to be to buy prepaid cards for a tracphone.