Writing this all down has made me feel this is a lost cause thanks.

Here is a log of the initial complaint and all the problems I had just getting the phone and I was just going to let that phone sit in front of an empty house in Murrietta, CA as I was SO frustrated with VIRGIN MOBILE and the lacadasical way people had been dealing with me as a customer.

1. original order placed 6-7-2009 online w/ no option to change shipping method to overnight shipping (I tried to go back 2 times and lost my order and had to redo it 2 times already).

2. Spoke to Supervisor on 6-7-2009 to possibly cancel my order since the offer I had agreed to ran out 6-9-2009 and I was sure my son in SoCal would not get the phone in 2 days, she assured me I would have the phone on 6-9-2009 and to call in and activate it asap. She also assured me that the order had already packaged up and shipped. Which I thought was weird since it was early morning and the very next day.

3. Called in 6-13-2009 still no phone Transfered to a specialist for 14:50 I was told in a snobby way that I should have read that the Free 3-5 day shipping is "business days" and that if I needed the phone earlier I had the option when I was online to order next day shipping she went on to regail me in the many times she had gone to the virginmobile website and it's right there in black and white. I was and am still livid at the way she spoke to me I said thats it cancel this order I want to speak to a supervisor right now and she hung up on me. From that moment on every call I made to your company made me madder and madder.

4. My son left SoCal 6-14-2009 without the phone I called in to make sure that the order had been cancelled I was told it couldn't be cancelled that I would need to check with Fed-Ex. I called I was told by fed-Ex that because I wasn't the shipper (virgin mobile) or the reciever I couldn't have the order rerouted to my billing address. I put my son on the phone and then Fed-Ex said we'd need to call back after the package was delivered.

5. Called 6-15-2009 Fed-Ex.w/ my son to have the package redirected we were told we couldn't have the order rerouted to my billing address because the package had already been delivered and that the shipper had an OK to leave at the door.

6. Called back to Virgin to say that the phone was sitting in front of an empty house and they should have fed-ed pick it up as I was contacting my bank to have the charges returned as I had requested multiple times to cancel the order starting with the very next day before the order was even processed.

Previously I worked as a CSR then in QC and as a Supe for a long distance company, I dealt with customers who had bad experiences, were angry at the situation or at the way the CSR handled their specific problem. I finished at that compny after years of training new reps and being brought over to a new company specifically to train their csr's in proper phone sales and service so I am not new at this. I have never in my life been so upset at a company that I would have just let their product go into the garbage can as I was during all this. I feel like Virgin Mobile does not respect their customers enough to properly train your csr's in how to avoid an escalated call and when they do get a call thats escalating that should at least be trained enough that they can tune into the job at hand and find and correct the concern.

So now you tell me how long I have spend on the phone or online or emailing this company... when I bill my customers through my company I bill at $75-$125 an hour I have spent over 5 hours trying to get through all this crap and I seriously dont want to do any more. I am done forget the phone, forget the fraud dept let it stand I dont want anything from this crappy company and while we are at it I will cancel the phones I have for my employees and our business.

I added $60.00 to my account to get the $49.99 plan. Their system automatcally charged me for my previous $24.99 plan. I called customer service and customer service rep Jason and Brian in the Phillipines refused to change plan to $49.99, The refused to refund my money because I told them that I didn't want to pay for something that I did not want. I wanted my 60.00 baack! I paid into the account $60.00, specifically for the 49.99 plan. Brian and Jason, told me that because I made 3 phone calls for 22 minutes, they could not refund my money and refused to give me what I paid for, which the 49.99 plan.

Also note: I choose the $49.99 plan before I paid for it. The website stated that my account would change to the $49.99 plan on 5/6/2009. And On 5/6/2009, I added 60.00 to my account to buy the plan! Their system automatcally charged me for my previous $24.99 plan. so I was left with about $25.00 in my account. I had to stay on the phone with Jason and Brian for an hour! I told them if I did not get the plan that I paid for, that I wanted my money back.

My anger brought me here, and I will write the owner of virgin mobile, the board members and aany Shareholder who would listen. In this economy $60 is a lot of money and the customer should be treated fairly.

On 3-4-09 I very clearly, in writing, withdrew my previous permission for Virgin Mobile to withdraw any funds from my checking account, or to use my VISA debit card to appropriate any funds for 'payments'.

To be safe I sent a follow-up e-mail to Virgin Mobile's customer service effective the same day.

On 3-5-09 I noted that Virgin Mobile had used my VISA without my permission and against my will to misappropriate another month's payment. Doing so caused me to be charged a $30 service fee from my bank, in addition to Virgin Mobile forcibly misusing my debit card to take funds which they knew they had specifically been instructed not to take.

On 3-5-09 I received a very flippant and glib e-mail from someone named Tina at Virgin Mobile stating that they had received correspondence from me the previous day but couldn't understand it.My directions which I put in writing twice could not have been any more clear. I responded that I consider using my debit card to obtain funds for themselves, after my specific written directions not to, to be a criminal matter.Virgin Mobile still did not return any funds to my account or make any effort to remedy the matter. Don't trust them with auto pay. They have a history of abusing debit card and bank account numbers to rip off customers' checking accounts.

Additionally, I was quite concerned to learn that Virgin Mobile USA are a division of U.S. Sprint.

On 3-4-09 I very clearly, in writing, withdrew my previous permission for Virgin Mobile to withdraw any funds from my checking account, or to use my VISA debit card to appropriate any funds for 'payments'.

To be safe I sent a follow-up e-mail to Virgin Mobile's customer service effective the same day.

On 3-5-09 I noted that Virgin Mobile had used my VISA without my permission and against my will to misappropriate another month's payment . Doing so caused me to be charged a $30 service fee from my bank, in addition to Virgin Mobile forcibly misusing my debit card to take funds which they knew they had specifically been instructed not to take.

On 3-5-09 I received a very flippant and glib e-mail from someone named Tina at Virgin Mobile stating that they had received correspondence from me the previous day but couldn't understand it.My directions which I put in writing twice could not have been any more clear.

I responded that I consider using my debit card to obtain funds for themselves, after my specific written directions not to, to be a criminal matter.Virgin Mobile still did not return any funds to my account or make any effort to remedy the matter.

Don't trust them with auto pay. They have a history of abusing debit card and bank account numbers to rip off customers' checking accounts.

Additionally, I was quite concerned to learn that Virgin Mobile USA are a division of U.S. Sprint.

On 2/12/09 I put money on my grandkids phones. Virgin Mobile received the money the same day. They suspended the 2 of the 6 kids phones on 2/13.

On 2/16/09 is when I made my first phne call to Virgin Mobile.2/17/09 I have faxed copies of my bank statement and credit card statement along with the front and back of my cards and information on each phone.I have called them on the 19, 20, 21, each time we go through the same thing I have to fax the information to them. I explain but either they don't understand or they are playing with me.

On 2/21/09 I faxed them a note saying I wanted to speak with someone who can understand English. I called again 2/22 again, this AM 2/23 I refaxed them everything again. Now this evening I was hung up on. And the kids still don't have their phones.

They will not give me the billing office number or even tell me where they are located. We have used Virgin Mobile for years with good service . This is outrageous I am on oxygen 24 hrs a day my nerves are shot. This AM they wanted my bank to call them I said why. You will look like and idiot we never get to talk to the same person.