I am on a three year contract with virgin and i have had my phone for about a year and a half now, and for the most part ive been pretty satisfied, a few problems but on the whole pretty happy, so about 2 weeks ago i got some extras put on my phone and was loving it but then a week ago my phone began to screw up, half of my screen would go black and the other half would go fuzzy, not only can i not use the text (which is part of my plan) but i cant even see the clock. i dont think its the extras put on the phone i was planning on keeping them i just wanted my phone fixed. So after trying for hours to speak with someone i decided to go down to the virgin booth and explain my problem, and when i left i was even more upset, there excuse pretty much was that its electronic nothing last forever and that its a LG rumor, so it happens, so i asked if its such a cruddy phone why sell it! so when i left i attempted to phone customer service again and i finally got to speak to someone who was just as unhelpful, i told them its not my fault the phones broken ive taken care of it and i do not wish to spend $100 to get a new phone and even more to end my contract i told them to atleast give me a credit to fix my phone and there response is well the warinty is only good for a year, so i dont get why make 3 year contracts if your only covered for a year? so now im stuck with a phone that is pretty well useless. All i would like it to either be let out of my contract or a phone that works, its pretty sad that alkl they care about is selling a phone and then the moment you buy it they couldnt care to help you.

Myself and my next door neighbour have recently joined virgin, we took the offer you had3 for 30 pound the sales rep made it sound like a great offer and said we could do a self install and this would save us time and money. well it didnt it just caused us alot of stress, firstly i couldnt connect mine because the main box to the house was a old one one and didnt work which we were not told the guy said it would work ok so i had to ring the customer service department to arrange a instillaion date so had to take the day off work and lose 55 pound for that, then after the guy had been to install the three iteams i could not use my internet apparently the server was down but the virgin guy i spoke to on the phone wasnt very helpfull at all in the end i just kept trying the internet untill i got it on, then when it finaly came on my wireless router didnt work and still doesnt i have reported this and i was told i would be given a new one which iam stil waiting for i have even payed out my own pocket for a computer guy to come out to try and sort the problem out as i was sick of being passed from person to person and not getting anywhere so iam still having to use the computer with a long wire attached to it which is very inconvienent as i am limited to where i can use the computer so for a very easy self install that would save me money ended up costing me a fortune and giving me a head ach then this morning was given a nice bill of them for 78 pound nice start to virgin lets hope i dont have any more problems as me and my family r looking forward to the services in which virgin media offer thanx julie johnson

I have taken a virgin broadband connection. But it does not work
good. I have taken that connection on 26/03/08. But the modem shows only one tower. Please increase our range and cheak .