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February 6, 2008
Bad experience!
All was fine until I changed computer. Suddenly I could no longer get my pc guard antivirus free with broadband to work. After many hours on the phone going through everything with an adviser they just gave up!! I still have no internet security! Why the hell can't they send someone around to fix it, so paying for half a package now. Not impressed!!
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December 6, 2007
Install and lack of Customer Service
On the 04.12.2007 I had anappointment booked between 8 am and 1 pm in order to have Virginmedia installed. The tech's arrived at 10.45am and procced to inform me that I had only ordered one box, which was incorrect. Once they managed to sort that error out I was informed that there drill had now broken down and was not working and they had to call their Area Manager who happen to be in Raynes Park 20mins away from my home and he would come with one, but during this time they would look at doing the wiring for the phone service that I was having, but the only problem with the phone was they were having some sort of problem with their swtich and they did not know when the phone would be done!!! but when the manager came he would be able to tell me.
An hour and a half later the Area Manager turns up with the equipment required for the gentlemen to start work he drops the equipment off and drives off, when I ask the tech what did he say about my phone I was told he was to to start the work and the area manager would call me on my mobile when the phone was sorted..strange....
It's now 2.50pm and the techs are still here, I remind them thnat they need to tune in both videos in the rooms with the new equipment for them to look at me with blank faces - funny their booklet that they send prior to you being installed claims these things will be done by techs who know what they are doing..did not happpen as when they left at about 3.30pm neither video was tunes in as they had not plugged a scart lead in!!!! basic or what...
I had still not received a call from the Area Manager wjo drive off but when I went outside I notice exposed cables and wires. I was not happy and therefore called Customer Services after holding for 20mins I explained exactly what had happend all day and that I now no longer wnated their phone service but would like someone to come and cover these exposed wires at the front of my house and to remove the wires for the phone as I was fed up. The lady raised a complaint and informed me someone would call be back. Well some one did to tell me a tech would be around the next day between 8 and 12pm to install my phone; no I said I do not want your phone I waant you to get some here to tidy up your mess. She also said someone would call me back in 24hours. This did not happen so I called them again to wait 20mins again at my expense, only to be told I 'm sorry but you sjould have been inform 48 hours..here we go again.
That night I received a call from a gentleman to ask if I was happy with my service - can you believe this company..NO I told him and yold him to read the notes on my account, he apologised and asked when did I WANT THE PHONE FITTED...No I said I cancelled that I just want someone round here to tidy your mess up once and or all and to inform him that their techs had not turned in my videos and that I had to get my brother round to do it for me.
He them went on to explain that he would cancel the phone off the account and that he could seethe complaint had been passed to the relevant dept and that he would adjust to to so the fact the videos had not been tuned in as requested and that some would call me on the 06.12.2007.
Well it's now 19.12hrs on the 06.12.2007 and still no call from Virginmedia.
I would advise ANYONE who is thinking about going to take out this service DO NOT....
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