virginmobile
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Category: Electronics
Contact Information
370so76thave, Yakima, Washington, United States
Phone number: 509-307-3924
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virginmobile Reviews
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jan braham
December 2, 2010
phone service
Ihave been using this service for a couple of years and have almost 160.00 in my account . I was told that when I terminated service they would refund that amount. when I cancelled my service theyrtold me Iwas misinformed and they kept my money! WHAT A RACKET !!! I would NEVER recommend this service to anyone !!! I am pissed !!! wouldnt you be ?
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Elaine Sterling
July 30, 2010
fraud
paid for a monthly top up, virgin mobile can't find the payment! its been a long month faxing proof to them, they won't credit my account, they refuse to give the head office number, who is hiding behind the phone workers at virgin mobile I don't recomend sending them ANY MONEY
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SR Peters
November 11, 2009
Service/Phone never received
On 09.28.09 I ordered an $8.47 cell phone to replace one that had gone through the wash. I paid for this via PayPal.
However, since VirginMobile had a signature required for delivery, FedEx could not deliver to me unless I took the day off from work to sign for it! Several calls to FedEx & to VirginMobile later I was told VirginMObile would call FedEx to do just that.
Clearly the phone never came. So I drove over an hour to the store to buy one (for more $$). However, it seems the phone # was still unable to be activated because of the "lost phone" status. I also never received a refund for the phone that was "undeliverable"
Long story short, I have spent OVER 30 HOURS on the phone w/ VirginMobile to try to get the phone reactivated. I have spent as much time writing emails back & forth. 3 hours today alone. Every single person I speak with tells me something different. On Saturday it was that the woman had said "SInce the phone is 'undelivered' even in our records, I am filing the paperwork to have it unsuspended. That will happen by Tuesday so call back then" Today is Wednesday - still no phone. After 2+ hours on the phone tonight the last answer I got was to go to some FraudAlert website that does not exist. The man was unable to tell me why I needed to relate this issue at all to a Fraud Alert, and the website he gave me - I repeated it back to him twice - does not exist.
I cannot even get a new phone number and just start over with the phone because the phone is linked to the phone number that is suspended, so that phone is useless and I am 7 weeks with no cell phone.
BEYOND FURIOUS.
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tomjerry
May 1, 2009
service
file a chargeback, like I did they scammed me same way, they sent me invoice / recipt only for amount of topup but once I gave them my credit card they charged me monthly fees, without any notification, so I did chargeback and they had to pay chargeback additional bank fees, do the same so they will stop this fraudulent activity if they will have to pay penalty fees to the banks.After that they suspended my account, no problem you can go to different company, like I did, and I filed additionally a claim for refund for the phone which didnt work.
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October 17, 2008
MISTAKE ON LAST MONTHS ACCOUNT
YOU HAVE BILLED ME $29.00 ON MY LAST MONTHLY ACCOUNT IT SHOULD BE ONLY $20.00 MY CALLS ONLY AMOUNTED TO $49.35 MOBILE 0431938346
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October 11, 2008
flare phone
to virgin mobile i am a very dissattified customer i will never purchase from this company again or recommend your services to anyone. i purchased a phone from you o month ago phone was fine until i bought more minutes then the phone stopped working. after that you sent me another of the same phone and that one didnt work either you have took me through two of your so called investigation and your technical support don't know what there doing either. i am currently holding the third phone you sent fedex and it don't work either. i think its real triflin that viginmobile used up two weeks of my time where i could have refunded my money and putting the blame my way instead of taking responsibility for your product not working correctly i need a corporate phone number so i can get this resolved before more of my time passes. noone should have to be without a cellphone for two weeks especially when its not my fault or a number where i can get my money back immediately, or i will use legal matters.
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October 8, 2008
they took 10.00 for a ringtone i didn't order I want my 10.00 dollars back.
I bought a phone card I didn't get to use it I was billed for a ringtone I didn't order! I want my 10.00 dollars back on my phone!
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